Keep getting "subscription expired please renew" notifications

Discussion in 'Parallels Toolbox for Mac' started by jdxjohn, Jan 25, 2021.

  1. jdxjohn

    jdxjohn Bit Poster

    Messages:
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    I have been using Parallels through several versions and have always had Toolbox alongside that. I recently upgraded to Parallels 2016 and now I keep getting told my Toolbox license has expired.

    In my account I hold the following active licenses:
    • Parallels desktop 12, parallels toolbox (permanent)
    • Parallels desktop 13, parallels toolbox (permanent)
    • Parallels desktop 14 upgrade (permanent)
    • Parallels desktop 16 (permanent)
    I also have some expired Toolbox subscription licenses. Everything seems to be working OK (I don't really know what toolbox does) but it's annoying I can't seem to stop these notifications, seems a bit of a tangled mess of licenses and subscriptions. Any suggestions how to resolve it?
     
  2. Maria@Parallels

    Maria@Parallels Kilo Poster

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    8,694
    Hello, did you try to logout and login again into your Parallels Account?
     
  3. jdxjohn

    jdxjohn Bit Poster

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    44
    Where does Parallels desktop have that option @Maria@Parallels? Doing it on the website is not going to fix anything.
    I can't see how to provide a ToolBox license at all.
     
  4. Maria@Parallels

    Maria@Parallels Kilo Poster

    Messages:
    8,694
    Please sorry for the misunderstanding. Could you provide us with your Parallels Toolbox license key via the private message please?
     
  5. JohnH66

    JohnH66 Bit Poster

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    12
    Since upgrading I keep getting messages saying my Toolbox subscription has expired. I have been using Parallels for about 10 years and have never been asked to pay for a separate subscription for Toolbox before. Can you please explain what is going on here?
     
  6. JohnH66

    JohnH66 Bit Poster

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    12
    So getting no reply I asked via Messenger to be told "upon checking with your account we found you have purchased Permanent license key. Thanks, Parallels Team."
    This doesn't explain why I had access to this included but since spending money on an upgrade no longer have it.

    What I do want to be able to do right now is to stop getting a nagging notification every ****** morning telling me my "trial" has expired, that I can't find a way to turn off.

    Parallels Support, can you please tell me how to get rid of this notification once and for all?
     
  7. JohnH66

    JohnH66 Bit Poster

    Messages:
    12
    Hello?

    Parallels Support, can you please tell me how to get rid of this notification once and for all?
    It really is getting tedious now!
     
  8. JohnH66

    JohnH66 Bit Poster

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