Keep getting "subscription expired please renew" notifications

J

jdxjohn

Member
I have been using Parallels through several versions and have always had Toolbox alongside that. I recently upgraded to Parallels 2016 and now I keep getting told my Toolbox license has expired.

In my account I hold the following active licenses:
  • Parallels desktop 12, parallels toolbox (permanent)
  • Parallels desktop 13, parallels toolbox (permanent)
  • Parallels desktop 14 upgrade (permanent)
  • Parallels desktop 16 (permanent)
I also have some expired Toolbox subscription licenses. Everything seems to be working OK (I don't really know what toolbox does) but it's annoying I can't seem to stop these notifications, seems a bit of a tangled mess of licenses and subscriptions. Any suggestions how to resolve it?
 
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Since upgrading I keep getting messages saying my Toolbox subscription has expired. I have been using Parallels for about 10 years and have never been asked to pay for a separate subscription for Toolbox before. Can you please explain what is going on here?
 
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So getting no reply I asked via Messenger to be told "upon checking with your account we found you have purchased Permanent license key. Thanks, Parallels Team."
This doesn't explain why I had access to this included but since spending money on an upgrade no longer have it.

What I do want to be able to do right now is to stop getting a nagging notification every ****** morning telling me my "trial" has expired, that I can't find a way to turn off.

Parallels Support, can you please tell me how to get rid of this notification once and for all?
 
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