rodrigojmm
Bit poster
My system keeps getting kernel Panics with parallels 7. No other programs replicate the issue. And it only happens once parallels has fully loaded windows 7.
Before the kernel panics, whenever I would suspend the VM machine. Reboot and reopen the VM it would tell me parallels was unable to boot windows, forcing me to reboot windows as if the computer forcibly shit it down.
Error message reads "Unable to start the virtual machine.
An unexpected error occurred while starting the virtual machine. Contact the Parallels support team for assistance. Problem ID 41"
Set up
iMac 2011 i7 3.4Ghz
Lion 10.7.3
Parallels 7 Build 7.0.15094
Windows 7 Ultimate
This is the panic log I get from parallels
i would appreciate help, and sharing similar stories or work arrounds.
Thanks,
Rodrigo
Sun May 6 20:30:12 2012
panic(cpu 4 caller 0xffffff80002c266d): Kernel trap at 0xffffff80002b3a57, type 14=page fault, registers:
CR0: 0x000000008001003b, CR2: 0x0000000800000008, CR3: 0x000000006ec4202d, CR4: 0x00000000000606e0
RAX: 0x0000000000000010, RBX: 0xffffff803439fb00, RCX: 0x0000000000000006, RDX: 0x0000000800000000
RSP: 0xffffff820d8a39b0, RBP: 0xffffff820d8a39b0, RSI: 0x0000000000000000, RDI: 0x0000000800000000
R8: 0x0000000000000000, R9: 0x0000000000000000, R10: 0x00000000ffffffff, R11: 0x0000000000000004
R12: 0x00000000000bd332, R13: 0xffffff820cd82004, R14: 0x0000000000000226, R15: 0x0000000000000011
RFL: 0x0000000000010206, RIP: 0xffffff80002b3a57, CS: 0x0000000000000008, SS: 0x0000000000000010
CR2: 0x0000000800000008, Error code: 0x0000000000000000, Faulting CPU: 0x4
Backtrace (CPU 4), Frame : Return Address
0xffffff820d8a3670 : 0xffffff8000220702
0xffffff820d8a36f0 : 0xffffff80002c266d
0xffffff820d8a3890 : 0xffffff80002d7a1d
0xffffff820d8a38b0 : 0xffffff80002b3a57
0xffffff820d8a39b0 : 0xffffff8000644a58
0xffffff820d8a3a00 : 0xffffff7f81f68a00
0xffffff820d8a3a20 : 0xffffff7f81f74017
0xffffff820d8a3ae0 : 0xffffff7f81f6e4ee
0xffffff820d8a3ba0 : 0xffffff7f81f6a318
0xffffff820d8a3be0 : 0xffffff8000652a5e
0xffffff820d8a3c40 : 0xffffff800065341b
0xffffff820d8a3d80 : 0xffffff80002a3b78
0xffffff820d8a3e80 : 0xffffff8000223006
0xffffff820d8a3eb0 : 0xffffff8000214829
0xffffff820d8a3f10 : 0xffffff800021bb58
0xffffff820d8a3f70 : 0xffffff80002aeb80
0xffffff820d8a3fb0 : 0xffffff80002d8383
Kernel Extensions in backtrace:
com.parallels.kext.prl_hypervisor(7.0)[00000000-0000-0000-0000-000000000000]@0x ffffff7f81f67000->0xffffff7f81fc2fff
dependency: com.apple.iokit.IOPCIFamily(2.6.8)[F63D4ABE-42DA-33EF-BADD-3415B0CB0179]@0xffff ff7f80823000
dependency: com.apple.iokit.IOACPIFamily(1.4)[A87503EC-9C34-3613-9A86-7296B23BC344]@0xfffff f7f80bb1000
BSD process name corresponding to current thread: prl_vm_app
Mac OS version:
11D50
Kernel version:
Darwin Kernel Version 11.3.0: Thu Jan 12 18:47:41 PST 2012; root:xnu-1699.24.23~1/RELEASE_X86_64
Kernel UUID: 7B6546C7-70E8-3ED8-A6C3-C927E4D3D0D6
System model name: iMac12,2 (Mac-942B59F58194171B)
System uptime in nanoseconds: 340742188120
last loaded kext at 230435972408: com.apple.filesystems.smbfs 1.7.0 (addr 0xffffff7f81fee000, size 241664)
last unloaded kext at 235452292864: com.apple.driver.AppleUSBUHCI 4.4.5 (addr 0xffffff7f80a3f000, size 65536)
loaded kexts:
com.parallels.filesystems.prlufs 2010.12.28
com.parallels.kext.prl_vnic 7.0 15094.749908
com.parallels.kext.prl_netbridge 7.0 15094.749908
com.parallels.kext.prl_hid_hook 7.0 15094.749908
com.parallels.kext.prl_hypervisor 7.0 15094.749908
com.parallels.kext.prl_usb_connect 7.0 15094.749908
com.apple.filesystems.smbfs 1.7.0
com.apple.filesystems.msdosfs 1.7.1
com.apple.driver.AppleHWSensor 1.9.4d0
com.apple.filesystems.autofs 3.0
com.apple.driver.AppleBluetoothMultitouch 66.6
com.apple.driver.AudioAUUC 1.59
com.apple.driver.AGPM 100.12.42
com.apple.driver.AppleMikeyHIDDriver 122
com.apple.driver.AppleHDA 2.1.7f9
com.apple.driver.AppleMikeyDriver 2.1.7f9
com.apple.driver.AppleUpstreamUserClient 3.5.9
com.apple.driver.AppleMCCSControl 1.0.26
com.apple.kext.ATIFramebuffer 7.1.8
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.driver.AppleSMCLMU 2.0.1d2
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AudioIPCDriver 1.2.2
com.apple.driver.ACPI_SMC_PlatformPlugin 4.7.5d4
com.apple.driver.AppleLPC 1.5.3
com.apple.driver.AppleBacklight 170.1.9
com.apple.ATIRadeonX3000 7.1.8
com.apple.driver.AppleIntelHD3000Graphics 7.1.8
com.apple.iokit.SCSITaskUserClient 3.0.3
com.apple.driver.AppleIRController 312
com.apple.driver.AppleUSBCardReader 3.0.1
com.apple.iokit.IOAHCIBlockStorage 2.0.1
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 33
com.apple.driver.AppleUSBHub 4.5.0
com.apple.driver.AppleFWOHCI 4.8.9
com.apple.driver.AirPort.Atheros40 502.60.2
com.apple.iokit.AppleBCM5701Ethernet 3.0.8b2
com.apple.driver.AppleAHCIPort 2.2.0
com.apple.driver.AppleUSBEHCI 4.5.8
com.apple.driver.AppleEFINVRAM 1.5.0
com.apple.driver.AppleACPIButtons 1.4
com.apple.driver.AppleRTC 1.4
com.apple.driver.AppleHPET 1.6
com.apple.driver.AppleSMBIOS 1.7
com.apple.driver.AppleACPIEC 1.4
com.apple.driver.AppleAPIC 1.5
com.apple.driver.AppleIntelCPUPowerManagementClient 167.3.0
com.apple.nke.applicationfirewall 3.2.30
com.apple.security.quarantine 1.1
com.apple.driver.AppleIntelCPUPowerManagement 167.3.0
com.apple.driver.AppleBluetoothHIDKeyboard 152.3
com.apple.driver.AppleHIDKeyboard 152.3
com.apple.kext.triggers 1.0
com.apple.driver.AppleMultitouchDriver 220.62.1
com.apple.driver.IOBluetoothHIDDriver 4.0.3f12
com.apple.driver.AppleAVBAudio 1.0.0d11
com.apple.driver.DspFuncLib 2.1.7f9
com.apple.driver.AppleSMBusController 1.0.10d0
com.apple.iokit.IOSurface 80.0
com.apple.iokit.IOFireWireIP 2.2.4
com.apple.iokit.IOBluetoothSerialManager 4.0.3f12
com.apple.iokit.IOSerialFamily 10.0.5
com.apple.iokit.IOAVBFamily 1.0.0d22
com.apple.driver.AppleHDAController 2.1.7f9
com.apple.iokit.IOHDAFamily 2.1.7f9
com.apple.iokit.IOAudioFamily 1.8.6fc6
com.apple.kext.OSvKernDSPLib 1.3
com.apple.driver.ApplePolicyControl 3.0.16
com.apple.driver.AppleSMC 3.1.1d8
com.apple.driver.IOPlatformPluginFamily 4.7.5d4
com.apple.driver.AppleSMBusPCI 1.0.10d0
com.apple.driver.AppleGraphicsControl 3.0.16
com.apple.driver.AppleBacklightExpert 1.0.3
com.apple.driver.AppleThunderboltEDMSink 1.1.3
com.apple.driver.AppleThunderboltEDMSource 1.1.3
com.apple.kext.ATI6000Controller 7.1.8
com.apple.kext.ATISupport 7.1.8
com.apple.iokit.IONDRVSupport 2.3.2
com.apple.driver.AppleIntelSNBGraphicsFB 7.1.8
com.apple.iokit.IOGraphicsFamily 2.3.2
com.apple.driver.AppleThunderboltDPOutAdapter 1.5.9
com.apple.driver.AppleThunderboltDPInAdapter 1.5.9
com.apple.driver.AppleThunderboltDPAdapterFamily 1.5.9
com.apple.driver.AppleThunderboltPCIDownAdapter 1.2.1
com.apple.driver.BroadcomUSBBluetoothHCIController 4.0.3f12
com.apple.driver.AppleUSBBluetoothHCIController 4.0.3f12
com.apple.iokit.IOBluetoothFamily 4.0.3f12
com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.0.3
com.apple.iokit.IOBDStorageFamily 1.6
com.apple.iokit.IODVDStorageFamily 1.7
com.apple.iokit.IOCDStorageFamily 1.7
com.apple.iokit.IOUSBHIDDriver 4.4.5
com.apple.iokit.IOAHCISerialATAPI 2.0.1
com.apple.iokit.IOSCSIBlockCommandsDevice 3.0.3
com.apple.iokit.IOUSBMassStorageClass 3.0.1
com.apple.iokit.IOSCSIArchitectureModelFamily 3.0.3
com.apple.driver.AppleUSBMergeNub 4.5.3
com.apple.driver.AppleUSBComposite 4.5.8
com.apple.driver.XsanFilter 403
com.apple.driver.AppleThunderboltNHI 1.3.2
com.apple.iokit.IOThunderboltFamily 1.7.4
com.apple.iokit.IOUSBUserClient 4.5.8
com.apple.iokit.IOFireWireFamily 4.4.5
com.apple.iokit.IO80211Family 412.2
com.apple.iokit.IOEthernetAVBController 1.0.0d5
com.apple.iokit.IONetworkingFamily 2.0
com.apple.iokit.IOAHCIFamily 2.0.7
com.apple.iokit.IOUSBFamily 4.5.8
com.apple.driver.AppleEFIRuntime 1.5.0
com.apple.iokit.IOHIDFamily 1.7.1
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 177.3
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 7
com.apple.driver.DiskImages 331.3
com.apple.iokit.IOStorageFamily 1.7
com.apple.driver.AppleKeyStore 28.18
com.apple.driver.AppleACPIPlatform 1.4
com.apple.iokit.IOPCIFamily 2.6.8
com.apple.iokit.IOACPIFamily 1.4
Before the kernel panics, whenever I would suspend the VM machine. Reboot and reopen the VM it would tell me parallels was unable to boot windows, forcing me to reboot windows as if the computer forcibly shit it down.
Error message reads "Unable to start the virtual machine.
An unexpected error occurred while starting the virtual machine. Contact the Parallels support team for assistance. Problem ID 41"
Set up
iMac 2011 i7 3.4Ghz
Lion 10.7.3
Parallels 7 Build 7.0.15094
Windows 7 Ultimate
This is the panic log I get from parallels
i would appreciate help, and sharing similar stories or work arrounds.
Thanks,
Rodrigo
Sun May 6 20:30:12 2012
panic(cpu 4 caller 0xffffff80002c266d): Kernel trap at 0xffffff80002b3a57, type 14=page fault, registers:
CR0: 0x000000008001003b, CR2: 0x0000000800000008, CR3: 0x000000006ec4202d, CR4: 0x00000000000606e0
RAX: 0x0000000000000010, RBX: 0xffffff803439fb00, RCX: 0x0000000000000006, RDX: 0x0000000800000000
RSP: 0xffffff820d8a39b0, RBP: 0xffffff820d8a39b0, RSI: 0x0000000000000000, RDI: 0x0000000800000000
R8: 0x0000000000000000, R9: 0x0000000000000000, R10: 0x00000000ffffffff, R11: 0x0000000000000004
R12: 0x00000000000bd332, R13: 0xffffff820cd82004, R14: 0x0000000000000226, R15: 0x0000000000000011
RFL: 0x0000000000010206, RIP: 0xffffff80002b3a57, CS: 0x0000000000000008, SS: 0x0000000000000010
CR2: 0x0000000800000008, Error code: 0x0000000000000000, Faulting CPU: 0x4
Backtrace (CPU 4), Frame : Return Address
0xffffff820d8a3670 : 0xffffff8000220702
0xffffff820d8a36f0 : 0xffffff80002c266d
0xffffff820d8a3890 : 0xffffff80002d7a1d
0xffffff820d8a38b0 : 0xffffff80002b3a57
0xffffff820d8a39b0 : 0xffffff8000644a58
0xffffff820d8a3a00 : 0xffffff7f81f68a00
0xffffff820d8a3a20 : 0xffffff7f81f74017
0xffffff820d8a3ae0 : 0xffffff7f81f6e4ee
0xffffff820d8a3ba0 : 0xffffff7f81f6a318
0xffffff820d8a3be0 : 0xffffff8000652a5e
0xffffff820d8a3c40 : 0xffffff800065341b
0xffffff820d8a3d80 : 0xffffff80002a3b78
0xffffff820d8a3e80 : 0xffffff8000223006
0xffffff820d8a3eb0 : 0xffffff8000214829
0xffffff820d8a3f10 : 0xffffff800021bb58
0xffffff820d8a3f70 : 0xffffff80002aeb80
0xffffff820d8a3fb0 : 0xffffff80002d8383
Kernel Extensions in backtrace:
com.parallels.kext.prl_hypervisor(7.0)[00000000-0000-0000-0000-000000000000]@0x ffffff7f81f67000->0xffffff7f81fc2fff
dependency: com.apple.iokit.IOPCIFamily(2.6.8)[F63D4ABE-42DA-33EF-BADD-3415B0CB0179]@0xffff ff7f80823000
dependency: com.apple.iokit.IOACPIFamily(1.4)[A87503EC-9C34-3613-9A86-7296B23BC344]@0xfffff f7f80bb1000
BSD process name corresponding to current thread: prl_vm_app
Mac OS version:
11D50
Kernel version:
Darwin Kernel Version 11.3.0: Thu Jan 12 18:47:41 PST 2012; root:xnu-1699.24.23~1/RELEASE_X86_64
Kernel UUID: 7B6546C7-70E8-3ED8-A6C3-C927E4D3D0D6
System model name: iMac12,2 (Mac-942B59F58194171B)
System uptime in nanoseconds: 340742188120
last loaded kext at 230435972408: com.apple.filesystems.smbfs 1.7.0 (addr 0xffffff7f81fee000, size 241664)
last unloaded kext at 235452292864: com.apple.driver.AppleUSBUHCI 4.4.5 (addr 0xffffff7f80a3f000, size 65536)
loaded kexts:
com.parallels.filesystems.prlufs 2010.12.28
com.parallels.kext.prl_vnic 7.0 15094.749908
com.parallels.kext.prl_netbridge 7.0 15094.749908
com.parallels.kext.prl_hid_hook 7.0 15094.749908
com.parallels.kext.prl_hypervisor 7.0 15094.749908
com.parallels.kext.prl_usb_connect 7.0 15094.749908
com.apple.filesystems.smbfs 1.7.0
com.apple.filesystems.msdosfs 1.7.1
com.apple.driver.AppleHWSensor 1.9.4d0
com.apple.filesystems.autofs 3.0
com.apple.driver.AppleBluetoothMultitouch 66.6
com.apple.driver.AudioAUUC 1.59
com.apple.driver.AGPM 100.12.42
com.apple.driver.AppleMikeyHIDDriver 122
com.apple.driver.AppleHDA 2.1.7f9
com.apple.driver.AppleMikeyDriver 2.1.7f9
com.apple.driver.AppleUpstreamUserClient 3.5.9
com.apple.driver.AppleMCCSControl 1.0.26
com.apple.kext.ATIFramebuffer 7.1.8
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.driver.AppleSMCLMU 2.0.1d2
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AudioIPCDriver 1.2.2
com.apple.driver.ACPI_SMC_PlatformPlugin 4.7.5d4
com.apple.driver.AppleLPC 1.5.3
com.apple.driver.AppleBacklight 170.1.9
com.apple.ATIRadeonX3000 7.1.8
com.apple.driver.AppleIntelHD3000Graphics 7.1.8
com.apple.iokit.SCSITaskUserClient 3.0.3
com.apple.driver.AppleIRController 312
com.apple.driver.AppleUSBCardReader 3.0.1
com.apple.iokit.IOAHCIBlockStorage 2.0.1
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 33
com.apple.driver.AppleUSBHub 4.5.0
com.apple.driver.AppleFWOHCI 4.8.9
com.apple.driver.AirPort.Atheros40 502.60.2
com.apple.iokit.AppleBCM5701Ethernet 3.0.8b2
com.apple.driver.AppleAHCIPort 2.2.0
com.apple.driver.AppleUSBEHCI 4.5.8
com.apple.driver.AppleEFINVRAM 1.5.0
com.apple.driver.AppleACPIButtons 1.4
com.apple.driver.AppleRTC 1.4
com.apple.driver.AppleHPET 1.6
com.apple.driver.AppleSMBIOS 1.7
com.apple.driver.AppleACPIEC 1.4
com.apple.driver.AppleAPIC 1.5
com.apple.driver.AppleIntelCPUPowerManagementClient 167.3.0
com.apple.nke.applicationfirewall 3.2.30
com.apple.security.quarantine 1.1
com.apple.driver.AppleIntelCPUPowerManagement 167.3.0
com.apple.driver.AppleBluetoothHIDKeyboard 152.3
com.apple.driver.AppleHIDKeyboard 152.3
com.apple.kext.triggers 1.0
com.apple.driver.AppleMultitouchDriver 220.62.1
com.apple.driver.IOBluetoothHIDDriver 4.0.3f12
com.apple.driver.AppleAVBAudio 1.0.0d11
com.apple.driver.DspFuncLib 2.1.7f9
com.apple.driver.AppleSMBusController 1.0.10d0
com.apple.iokit.IOSurface 80.0
com.apple.iokit.IOFireWireIP 2.2.4
com.apple.iokit.IOBluetoothSerialManager 4.0.3f12
com.apple.iokit.IOSerialFamily 10.0.5
com.apple.iokit.IOAVBFamily 1.0.0d22
com.apple.driver.AppleHDAController 2.1.7f9
com.apple.iokit.IOHDAFamily 2.1.7f9
com.apple.iokit.IOAudioFamily 1.8.6fc6
com.apple.kext.OSvKernDSPLib 1.3
com.apple.driver.ApplePolicyControl 3.0.16
com.apple.driver.AppleSMC 3.1.1d8
com.apple.driver.IOPlatformPluginFamily 4.7.5d4
com.apple.driver.AppleSMBusPCI 1.0.10d0
com.apple.driver.AppleGraphicsControl 3.0.16
com.apple.driver.AppleBacklightExpert 1.0.3
com.apple.driver.AppleThunderboltEDMSink 1.1.3
com.apple.driver.AppleThunderboltEDMSource 1.1.3
com.apple.kext.ATI6000Controller 7.1.8
com.apple.kext.ATISupport 7.1.8
com.apple.iokit.IONDRVSupport 2.3.2
com.apple.driver.AppleIntelSNBGraphicsFB 7.1.8
com.apple.iokit.IOGraphicsFamily 2.3.2
com.apple.driver.AppleThunderboltDPOutAdapter 1.5.9
com.apple.driver.AppleThunderboltDPInAdapter 1.5.9
com.apple.driver.AppleThunderboltDPAdapterFamily 1.5.9
com.apple.driver.AppleThunderboltPCIDownAdapter 1.2.1
com.apple.driver.BroadcomUSBBluetoothHCIController 4.0.3f12
com.apple.driver.AppleUSBBluetoothHCIController 4.0.3f12
com.apple.iokit.IOBluetoothFamily 4.0.3f12
com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.0.3
com.apple.iokit.IOBDStorageFamily 1.6
com.apple.iokit.IODVDStorageFamily 1.7
com.apple.iokit.IOCDStorageFamily 1.7
com.apple.iokit.IOUSBHIDDriver 4.4.5
com.apple.iokit.IOAHCISerialATAPI 2.0.1
com.apple.iokit.IOSCSIBlockCommandsDevice 3.0.3
com.apple.iokit.IOUSBMassStorageClass 3.0.1
com.apple.iokit.IOSCSIArchitectureModelFamily 3.0.3
com.apple.driver.AppleUSBMergeNub 4.5.3
com.apple.driver.AppleUSBComposite 4.5.8
com.apple.driver.XsanFilter 403
com.apple.driver.AppleThunderboltNHI 1.3.2
com.apple.iokit.IOThunderboltFamily 1.7.4
com.apple.iokit.IOUSBUserClient 4.5.8
com.apple.iokit.IOFireWireFamily 4.4.5
com.apple.iokit.IO80211Family 412.2
com.apple.iokit.IOEthernetAVBController 1.0.0d5
com.apple.iokit.IONetworkingFamily 2.0
com.apple.iokit.IOAHCIFamily 2.0.7
com.apple.iokit.IOUSBFamily 4.5.8
com.apple.driver.AppleEFIRuntime 1.5.0
com.apple.iokit.IOHIDFamily 1.7.1
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 177.3
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 7
com.apple.driver.DiskImages 331.3
com.apple.iokit.IOStorageFamily 1.7
com.apple.driver.AppleKeyStore 28.18
com.apple.driver.AppleACPIPlatform 1.4
com.apple.iokit.IOPCIFamily 2.6.8
com.apple.iokit.IOACPIFamily 1.4
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