Keyboard Issue - New Install

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Parallels User

So just download Parallels and installed Windows 10 and I have installed Parallel tools. But for some reason when I am in Windows the 1, 2, T, Y keys don't work. I am completely lost and can't find anything on this specific of an issue. Any thoughts?
 
greenmymac@mac.com said:
So just download Parallels and installed Windows 10 and I have installed Parallel tools. But for some reason when I am in Windows the 1, 2, T, Y keys don't work. I am completely lost and can't find anything on this specific of an issue. Any thoughts?
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Hello, please check this KB article for the possible solution of the keyboard issue.
Please let us know if you have any additional questions
 
I have the exact same problem, 1, 2, T, Y do not work in parallels but function OK in MacOS, any solution to this? I tried the KB article to no avail. Parallels 15 and windows 10
 
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