Keyboard issues using RDP in Windows 7

[Bryan in Leawood]

I am experiencing a very very strange keyboard issue when RDPing into a remote server.
I am using the latest build of Parallels 10.2.0 (28956) and Mac OS X 10.10.3.
When I RDP in to the server and then try to use my keyboard, the shift key works only intermittently. I will type <shift> w and it will be a little w on the first one but after that it is a capital. Same for typing a number with the shift key. Totally baffled by this one.

Any help would really be appreciated.

 

[Manoj@Parallels]

Hi Bryan,
Please (re) install Parallels Tools as suggested at http://kb.parallels.com/4841 and check how it works.

 

[Bryan in Leawood]

OK I did that and it did not solve my problem.

 

[Manoj@Parallels]

Hi Bryan,
Please submit a Problem Report ID http://kb.parallels.com/9058 and provide us the ID number here to investigate more on this issue.

 

[Bryan in Leawood]

OK, done. The problem report ID i 64383229.
Thanks.

 

[Padman]

Hi Bryan,
The issue might be because of the network delay when you connect through RDP.
Try to make a small change with the Mac Address in Virtual Machine configuration: Go to Virtual Machine configuration -> Hardware -> Network1
Change the first octet of Mac address to 'A0'
This should do the trick , just let me know how it goes..

 

[Bryan in Leawood]

Padman,
I gave it a go, but it still didn't work.
Capitals were intermittent - sometimes I got them and sometimes I did not.
Bryn

 

[Maria@Parallels]

Hi @Bryan in Leawood, please try to upgrade Parallels Desktop 10 to the latest build and check the issue.
In order to upgrade please use the article below:

http://kb.parallels.com/111603

 

[Bryan in Leawood]

I had already upgraded.

 

[Ram@Parallels]

Hi all,
Please follow the steps suggested below:
1. Open de Remote Desktop Client.
2. Do not connect to a remote host, yet.
3. Click button Options.
4. Open tab Local Resources.
5. Choose option "On this computer" in drop-down list de Apply Windows key combinations.

To Change other Remote Desktop settings refer http://windows.microsoft.com/en-in/windows-vista/changing-remote-desktop-settings

 

[Bryan in Leawood]

That did it! Thanks!!!!

 

[Ram@Parallels]

That did it! Thanks!!!!

Hi Bryan, I am glad your issue is resolved. Feel free to reach out anytime, we are here to help you.