Keyboard shortcuts not working in Windows
- Thread starter rexie
- Start date
Oddly enough, I'm not sure if it's Parallels or not, but then again, it's possible that Parallels has messed with my Bootcamp install as well because I've noticed for quite a while that I've lost said shortcuts in Bootcamp as well (either that or I've stopped using it so long that I've forgotten that it was never a thing?).
Hello,
For us to further investigate the issue, kindly provide us the below information:
1. Detailed explanation, with all steps by steps followed, to reproduce the issue (with all the shortcuts that does not work).
2. Collect a technical report (right-click Parallels icon in Dock > Help > Send technical data > check "Attach screenshots..." > press Send Report) and provide us with the report's 9-digit ID in reply to this post.
Thanks
Hello,
For us to further investigate the issue, kindly provide us the below information:
1. Detailed explanation, with all steps by steps followed, to reproduce the issue (with all the shortcuts that does not work).
2. Collect a technical report (right-click Parallels icon in Dock > Help > Send technical data > check "Attach screenshots..." > press Send Report) and provide us with the report's 9-digit ID in reply to this post.
Thanks
I have done some further testing and it appears to be that the shortcuts behave differently if I try to use them when a Mac window is active or when an Office window is active. I have provided 2 examples of shortcuts that no longer work as expected. In each case the starting desktop is my Mac as shown in the file 'Picture 1.pdf'. I have submitted a technical report #431023912
Example 1 - keyboard shortcut: command, tab => expect to cycle through open windows
Scenario 1
click on any window of Mac software eg - Finder
press command, tab
the cursor cycles through all the open software eg - Parallels, Firefox, Finder, Outlook (open in Windows)
Scenario 2
click on any window of Windows software eg - Outlook
press command, tab
shows picture 3
press command tab
reverts to Mac desktop
Example 2 - keyboard shortcut: command, spacebar => expect to open Alfred
Scenario 1
click on any window of Mac software eg - Finder
press command, space bar
opens Alfred input box
Scenario 2
click on any window of Windows software eg - Outlook
press command, space bar
nothing happens
Example 1 - keyboard shortcut: command, tab => expect to cycle through open windows
Scenario 1
click on any window of Mac software eg - Finder
press command, tab
the cursor cycles through all the open software eg - Parallels, Firefox, Finder, Outlook (open in Windows)
Scenario 2
click on any window of Windows software eg - Outlook
press command, tab
shows picture 3
press command tab
reverts to Mac desktop
Example 2 - keyboard shortcut: command, spacebar => expect to open Alfred
Scenario 1
click on any window of Mac software eg - Finder
press command, space bar
opens Alfred input box
Scenario 2
click on any window of Windows software eg - Outlook
press command, space bar
nothing happens
Hello,
As a possible solution, kindly follow the below steps:
1. Open Parallels Desktop Preferences and go to the Shortcuts tab ► macOS System Shortcuts. From Send macOS system shortcuts drop-down list select Never to pass shortcuts to your host macOS directly.
Thank you.