Latest 2X Client for iOS immediately disconnects

[techgnf]

We are using the latest 2X Client for iOS (Version 10.5-build 1396) and when we try to connect to our terminal server farm (Windows Server 2008 R2 Enterprise with SP1) using the remote desktop connection broker for user load balancing, it immediately disconnects the session.

Using a RDP client from a Windows client or Mac client has no issues and is able to connect fine. The Connection Broker redirects user sessions to other terminal servers in the farm correctly.

We don't have Network Level Authentication enabled for the terminal server farm. Licensing is set to Per User and we have 300 licenses available with only 25 currently being used as of this posting.

If I only have one terminal server running in the farm, then the 2X client can connect without any issues. When I try to bring up another terminal server in the farm, then the 2X client will immediately disconnect the session.

Has anyone seen this issue?

 

[andrews8]

Thanks for the posting to the forum. We have no known issue like you're describing at the moment with the 2X iOS Client. If you have a 2X ApplicationServer support contract I would suggest contacting our technical support department so we can review the issue further.

Another suggestion is to make sure you have connectivity to and from the mobile device's network to the remote server, and that the wireless network's signal is strong and consistent for the RDP connection to work.