Smart Mouse not working after automatic Parallels Tools update
The problem:
After receiving an automatic Parallels Tools update last week while working on Windows 7 (64-bit) through Parallels 7, my mouse stopped working in Windows. All I could see was the pointer jumping around appearing and disappearing on the left side of the monitor when I would move the mouse around.
My software and hardware:
Computer: 15" Macbook Pro - Early 2011
Operating system: OSX Lion
Virtual Machine: Windows 7 64-bit via Bootcamp
Mouse: USB Logitech M525 mouse
Keyboard: K750 keyboard
All drivers are up to date.
What I've tried:
1. Removed the virtual machine and recreated it.
- When recreating it the setup would startup Windows, but would show a black screen when it went to install Parallels Tools. So, I had to boot into Windows through Bootcamp and manually install Parallels Tools. Then I rebooted the computer back to OSX. I clicked on "My Bootcamp" and the configuration began again and this time was able to get past the black screen hang up. During the process Parallels Tools was automatically reinstalled and again I saw the automatic update that initially caused the problem. Finally, after being able to log into the VM, I saw the exact same problem was happening.
2. Configured Smart Mouse to "Off".
- This was able to allow me to see the mouse on the VM, however is very unresponsive and laggy, even after changing the mouse speed settings in the VM.
This driver update is the culprit from what I gather:
Please advise on how to fix this issue.
Thanks in advance.
The problem:
After receiving an automatic Parallels Tools update last week while working on Windows 7 (64-bit) through Parallels 7, my mouse stopped working in Windows. All I could see was the pointer jumping around appearing and disappearing on the left side of the monitor when I would move the mouse around.
My software and hardware:
Computer: 15" Macbook Pro - Early 2011
Operating system: OSX Lion
Virtual Machine: Windows 7 64-bit via Bootcamp
Mouse: USB Logitech M525 mouse
Keyboard: K750 keyboard
All drivers are up to date.
What I've tried:
1. Removed the virtual machine and recreated it.
- When recreating it the setup would startup Windows, but would show a black screen when it went to install Parallels Tools. So, I had to boot into Windows through Bootcamp and manually install Parallels Tools. Then I rebooted the computer back to OSX. I clicked on "My Bootcamp" and the configuration began again and this time was able to get past the black screen hang up. During the process Parallels Tools was automatically reinstalled and again I saw the automatic update that initially caused the problem. Finally, after being able to log into the VM, I saw the exact same problem was happening.
2. Configured Smart Mouse to "Off".
- This was able to allow me to see the mouse on the VM, however is very unresponsive and laggy, even after changing the mouse speed settings in the VM.
This driver update is the culprit from what I gather:
Please advise on how to fix this issue.
Thanks in advance.
Last edited:
