Licence Key associated with another account

This is the message I get after I cloned my MacBook Pro 2013 to my MacBook Air M5. For whatever reasons I often have trouble with Parallels accepting my product key, this time it did identify me via the product key and informed me that another computer was using Parallels (the MacBook Pro) and asked if I wished to deactivate the other computer. I said yes. Then the activation on the new computer failed. The message "This license key is associated with another Parallels account. Please sign in using this account and try again." popped up. I would have gone for human support via telephone but that doesn't seem possible. This problem has repeatedly popped up during my approximately 20+ years with Parallels.
 
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