License error... on my new mac

[Kimilmin]

I have Parallels 12(upgrade from 11) I have change Mac and it is not working.
what should I do to use this new Mac with my Parallels 12?

 

[Arun@Parallels]

Hi @Kimilmin , please let us know the error message you are getting, we will check and help you out.

 

[Kimilmin]

Massage is...
" This license key is associated with another PARALLELS account. Please sign in using this account and try again. "
I am Korean, so I translated it.

 

[PaulChristopher@Parallels]

Massage is...
" This license key is associated with another PARALLELS account. Please sign in using this account and try again. "
I am Korean, so I translated it.

Hi @Kimilmin, we have made few changes in the key settings. Please restart Parallels Desktop to reactivate with the same key. Thanks!

 

[Kimilmin]

Thanks! It is working!!

 

[PaulChristopher@Parallels]

Thanks! It is working!!

Hi @Kimilmin, you're welcome! Feel free to reach out anytime. We are here to help! Thanks!