license error: "Unable to perform the operation. the license server rejects it"

Discussion in 'Installation and Configuration' started by MohammadA5, Jul 7, 2019.

  1. MohammadA5

    MohammadA5 Bit Poster

    Messages:
    5
    I have an active permanent license of Parallels Desktop for Mac.
    However, today I faced this error when trying to open parallels: "Unable to perform the operation. the license server rejects it".
    How can I solve the problem?
     
  2. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    3,314
    Hey, please try this KB article and let us know how it works
     
  3. MohammadA5

    MohammadA5 Bit Poster

    Messages:
    5
    Thanks for your attention.
    The same problem persists when trying to add the code in business edition. Screen Shot 1398-04-18 at 9.32.50 AM.png
     
  4. MohammadA5

    MohammadA5 Bit Poster

    Messages:
    5
    by the way, my account is home edition (not business)
     
  5. MohammadA5

    MohammadA5 Bit Poster

    Messages:
    5
    Kindly let me know whether I should expect an answer
     
  6. MohammadA5

    MohammadA5 Bit Poster

    Messages:
    5
  7. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    3,314
    Hi, please provide me with your key via the private message, I'll check it for you.
     

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