License has stopped working after upgrade from 11.2.0 to 11.2.1

Discussion in 'Installation and Configuration of Parallels Desktop' started by KonstantinG1, Jul 25, 2016.

  1. KonstantinG1

    KonstantinG1 Bit poster

    Messages:
    1
    I have permanent license for Parallels Desktop 11 for Mac.
    But after upgrade from 11.2.0 to 11.2.1 my license has stopped working.
    I view message: To continue using Parallels Desktop, you need to purchase a license renewal.
    But I bought my license 02 Dec 2015. Why I should pay again?
    Parallels support can you help me?

    2016-07-26 02-37-53 Parallels Subscriptions and Licenses.png

    2016-07-26 02-35-01 Parallels Desktop.png
     
  2. Dinesh@Parallels

    Dinesh@Parallels Guest

    Messages:
    333
    Hello KonstantinG1,
    We have checked your account details and found that you are using Parallels Desktop pro edition as well, which got expired. Please activate Parallels Desktop using your permanent license to continue using.
     

Share This Page