License issues

[randolph.chou]

I active my license a year ago. but my license doesn't in my product list.
When I change my Mac a week ago. It deactivate.
Please help me get back my license key.
It is desktop 13.

 

[Maria@Parallels]

Hello,
Do you have any purchase order or email address that you used for the Parallels Desktop registration?

 

[randolph.chou]

Hello,
Do you have any purchase order or email address that you used for the Parallels Desktop registration?

I still have llicense key. but it doesn't work.

 

[Maria@Parallels]

I still have llicense key. but it doesn't work.

Please share your license key with us via the private message.

 

[randolph.chou]

Other question : How to download Parallels Desktop 13 toolbox. auto install process always saying lost connection .

 

[Maria@Parallels]

Other question : How to download Parallels Desktop 13 toolbox. auto install process always saying lost connection .

Could you please provide us with the screenshot of the issue?

 

[randolph.chou]

I find downlink at forum. it work fine. Thanks your help.

 

[kavyaM]

@randolph.chou Good to know that the issue is resolved.