License Key Confusion

[JeffreyH14]

Parallels Toolbox has my old account information. There is no option for me to sign out under Parallels Toolbox. The Parallels Application is showing the correct account. Error in Toolbox: This license key is associated with an another Parallels account. Please sign in using this account and try again. Ability to sign out is showing up in Toolbox.

 

[Avinash Bundhoo]

Parallels Toolbox has my old account information. There is no option for me to sign out under Parallels Toolbox. The Parallels Application is showing the correct account. Error in Toolbox: This license key is associated with an another Parallels account. Please sign in using this account and try again. Ability to sign out is showing up in Toolbox.

Hello @JeffreyH14
Thank you for reaching out.
We have sent you a private message, please check it and provide us with the requested information.
Thanks
Best regards!