License missing from account

[FulwellL]

Hello,

We have an active subscription that has renewed but is not on our account. Could you check if someone misspelt our email address when purchasing in the past?

Thanks

 

[Avinash Bundhoo]

Hello,

We have an active subscription that has renewed but is not on our account. Could you check if someone misspelt our email address when purchasing in the past?

Thanks

Hello,
Thank you for the provided feedback.
We have sent you a private message, please check it and provide us with the requested information.
Best regards!

 

[MichaelP98]

It's possible the email address was misspelled when the subscription was originally purchased.