License not activating (moving to another Mac computer)

Discussion in 'Installation and Configuration' started by JulianC4, Nov 29, 2021.

  1. JulianC4

    JulianC4 Bit Poster

    Messages:
    2
    I have an activated license for Parallels Desktop 17. I purchased a new Mac computer, so I logged out from the older Mac, and when trying to activate Parallels in the new Mac computer, this message appears: -- This license has reached its activation limit and can no longer be used to activate new product copies.
    I have no idea how to move my license to the new machine. Please help!!
     
    WilliamF12 likes this.
  2. WilliamF12

    WilliamF12 Bit Poster

    Messages:
    11
    Same problem here .. waiting for my license key reset since saturday and no one from support answers me.. :(
     
  3. BryanK2

    BryanK2 Bit Poster

    Messages:
    7
    I'm having the exact same problem. I'm on with Microsoft about this. It's happening in VBox as well.
     
  4. JulianC4

    JulianC4 Bit Poster

    Messages:
    2
  5. GampaA@Parallels

    GampaA@Parallels Staff Member

    Messages:
    378
    Hello @JulianC4 , please follow the Knowledge base article https://kb.parallels.com/123461 to move parallels to new Mac.
     

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