License Reset Request

Discussion in 'Installation and Configuration of Parallels Desktop' started by BrianP4, Apr 18, 2017.

  1. BrianP4

    BrianP4 Bit poster

    Messages:
    1
    My old iMac died and I purchased a new one and restored from Time Machine, Parallels in Trial mode right now and I can't activate the license because it says maximum has been reached. Please advise. Thanks.
     
    Last edited: Apr 18, 2017
    BrianP4, Apr 18, 2017
    #1
  2. Arun@Parallels

    Arun@Parallels Parallels Support

    Messages:
    1,356
    Hi @BrianP4 , please DM us the license key, we will check and assist you further.
     
    Arun@Parallels, Apr 18, 2017
    #2
  3. Albuschies

    Albuschies Bit poster

    Messages:
    1
    Hi, I can't activate the license because it says maximum has been reached. Please advise. Thanks.
     
    Albuschies, Apr 21, 2017
    #3
  4. Ajith1

    Ajith1 Parallels Support

    Messages:
    2,719
    We have made changes to the activation key. Please follow the instructions below:
    1. Quit Parallels Desktop, then try to activate after launching it again.
    2. If you are still unable to activate, Open Terminal on the Mac and execute this command: prlsrvctl activate-license-online
     
    Ajith1, Apr 23, 2017
    #4

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