Linux Mint 19.3 VM stuck at black screen and won't shut down

Discussion in 'Linux Virtual Machine' started by RonR2, May 27, 2020.

  1. RonR2

    RonR2 Bit poster

    Messages:
    3
    I have a Linux Mint 19.3 VM set up in Parallels 15 for Mac. It's stuck on a black screen and won't respond to a shutdown command (from top menu bar).
    I can suspend or stop it, but when I resume the VM, it goes right back to the black screen.
    Any ideas how to restart it?
     
    RonR2, May 27, 2020
    #1
  2. GowthamR@Parallels

    GowthamR@Parallels Member

    Messages:
    83
    GowthamR@Parallels, Jun 2, 2020
    #2
  3. RonR2

    RonR2 Bit poster

    Messages:
    3
    Hi.. I've tried the reset option and it didn't do anything unfortunately
     
    RonR2, Jun 3, 2020
    #3
  4. ParkunanD@Parallels

    ParkunanD@Parallels Member

    Messages:
    27
    Please collect a technical report at the time the problem is reproduced (while waiting for the report to be collected, click on ||> Help> Send technical data) and send us its number in your answer. Reference KB article: https://kb.parallels.com/9058
     
    ParkunanD@Parallels, Jun 3, 2020
    #4

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