Login Issue with Parallels Desktop

M

megans8

Bit poster
Dear Parallels Support Team,

I hope this message finds you well. I am experiencing a login issue with Parallels Desktop that I would like assistance with.

I initially logged into my free trial account and subsequently upgraded my Power BI service to Power BI Pro. However, I am now unable to log into Power BI Desktop. Instead, I am being prompted to purchase a license and enter an activation key.

I have attempted to resolve this issue multiple times, but I am still unable to access my Parallels Desktop.

I would greatly appreciate your guidance on how to resolve this matter.

Thank you for your attention to this issue. I look forward to your prompt response.

Best regards,
 
Hello,
Thank you for your feedback.
In order for us to assist further, we need some more information.
Can you please share with us a screenshot of the message that you are getting where you are prompted with?
Can you confirm if you have purchased a Parallels Desktop license, if yes please do not share it here as it is private information, we just need to know if you have purchased or not.
If you only had the Trial, please note that a Trial is only valid for 14 days.
If you did not purchase a Parallels Desktop license, you can purchase one from our website: https://www.parallels.com/products/desktop/buy/
Regards.
 
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