Logitech Camera Green Screen - MacOSX VM

Hey Everyone,

I am running a MacOSX VM on my mac I use the VM for work as they lock it down. On a clean install of the VM before parallels tools get's installed, my Logitech c922 web cam works perfect in the VM. As soon as I install parallel tools, the web cam just displays a green screen.

Any ideas?

 

Hello Paul, Please refer this KB article: https://kb.parallels.com/6571 to generate a ticket and provide the ticket number so we can escalate the issue.
Refer the article to generate report ID https://kb.parallels.com/9058
Provide the 9 digit report ID along with the screenshot of the error message.
Thanks, Parallels Team.

 

Thank you. Ticket number is 3044266

 

Hi, I have the same exact issue. Any progress?

 

Hi, I have the sabe exatamente isso too. Any progresso?

 

Hello, please follow the below steps to resolve the issue:
To try to resolve your issue please try to do the following:
1) Locate your virtual machine (https://kb.parallels.com/en/117333)
2) Right-click on your virtual machine > Show Package Contents.
3) Find config.pvs file > Right-click on it > Open With > TextEdit.
4) Find the lines in config.pvs:
<Video NativeScalingInGuest_patch="" dyn_lists="" VideoMemorySize_patch="1" ApertureOnlyCapable_patch="1">
<Enabled>1</Enabled>
<Type>2</Type>
<VideoMemorySize>64</VideoMemorySize>

and change the value of Type from 2 to 0 to get this:

<Video NativeScalingInGuest_patch="" dyn_lists="" VideoMemorySize_patch="1" ApertureOnlyCapable_patch="1">
<Enabled>1</Enabled>
<Type>0</Type>
<VideoMemorySize>64</VideoMemorySize>
5) Then reproduce the issue.