Logitech Camera Green Screen - MacOSX VM

Discussion in 'General Questions' started by PaulC50, Sep 29, 2021.

  1. PaulC50

    PaulC50 Bit Poster

    Messages:
    2
    Hey Everyone,

    I am running a MacOSX VM on my mac :) I use the VM for work as they lock it down. On a clean install of the VM before parallels tools get's installed, my Logitech c922 web cam works perfect in the VM. As soon as I install parallel tools, the web cam just displays a green screen.

    Any ideas?
     
  2. McallenT@Parallels

    McallenT@Parallels Staff Member

    Messages:
    109
    Hello Paul, Please refer this KB article: https://kb.parallels.com/6571 to generate a ticket and provide the ticket number so we can escalate the issue.
    Refer the article to generate report ID https://kb.parallels.com/9058
    Provide the 9 digit report ID along with the screenshot of the error message.
    Thanks, Parallels Team.
     
  3. PaulC50

    PaulC50 Bit Poster

    Messages:
    2
    Thank you. Ticket number is 3044266
     
  4. Maximilianv2

    Maximilianv2

    Messages:
    1
    Hi, I have the same exact issue. Any progress?
     

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