Losing print capabilities after reconnection

  • Thread starter Thread starter kmyerqsv
  • Start date Start date
K

kmyerqsv

Hello,

I am having an issue in two of my remote offices, where they will lose the ability to print after a connection drop, or at least that seems to be the trigger point for the issue. They will be working in the application, and a network blip will occur. The AppServer client will reconnect, but after that point, printing no longer seems to work. I can see the job was spooled on the server, by looking at Event Viewer logs, but nothing ever comes out the other side. One solution for them is to reboot their computer, which seems to clear things out. However, I am wondering why printing takes a hit, but everything else seems to keep plugging along.

Printer driver is the Universal 2X driver, AppServer client and server are both the latest builds of the version 6 release. Desktop OS is Windows XP, and Server OS is Win2K3 Enterprise.

Thanks,
Kevin
 
Hi there,

In version 6.0 there seams to be this issue...
Should be fixed in the next hot fix.

Nixu
 
Hi there,

There is NO planned date for the release of this hot fix, but should not take a long while....

PLEASE NOTE, that you do not need to reboot the client PC, all you have to do is to log off (right click on the 2x icon in the system tray and select
"Logoff all sessions") and connect again.

Nixu
 
I discovered the logoff workaround yesterday while troubleshooting, but thanks for pointing it out.
 
Hate to pest, but any progress on this hotfix? It continues to create problems for my users...

Thanks..
 
Hi kmyerqsv,

This issue has been resolved internally and will be available in the next release...

Currently the is no scheduled date for the next release. As soon as the first betas of the next release are out, we will post on the forum.

Nixu
 
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