lost sound for startup, alerts and reminders

Discussion in 'Installation and Configuration of Parallels Desktop' started by RLDumfries, May 9, 2017.

  1. RLDumfries

    RLDumfries Member

    Messages:
    86
    I am using parallels 12 and windows 10. yesterday, I suddenly lost sounds for startup, alerts and reminders. i rebooted both the mac and VM but I still do not have my sound. Does anyone have ideas as to what is wrong and how I can fix the issue?

    Thanks.
     
  2. PaulChristopher@Parallels

    PaulChristopher@Parallels Product Expert Staff Member

    Messages:
    3,158
    Hi @RLDumfries, make sure audio is properly configured in Windows virtual machine.
    Parallels Tools should be installed and updated. If Parallels tools are not installed or there is a red icon for Parallels Tools in the toolbar, please go to Parallels Desktop menu -> Virtual machine and select 'install Parallels Tools'. Please check out this article to install Parallels Tools and a fix for the Sound issue.

    , [​IMG]
     

Share This Page