Mac Crashed

[Charles Harmon]

Hi,

My Mac crashed. I lost all data and programs. I tried to re-install from my Account. But, the key provided their was rejected.
How can I get my paid version back?

Charles

 

[Ajith1]

Hi Charles Harmon,
We have checked you account and found you have Parallels Desktop 10. Download Parallels Desktop 10 and try to activate.

 

[Charles Harmon]

OK, that worked. However, I believe I should have version "12". I signed up for the upgrades.

Thanks
Charles

 

[Ajith1]

Hi Charles Harmon,
We have checked your account and purchase information but unable to find any Parallels Desktop 12 purchases or active subscriptions for which you will get free upgrade. If you have purchased any subscriptions, share us the order number in a private message.