Mac mini 2018 graphic card crash

Discussion in 'Windows Guest OS Discussion' started by SerafinoD, Nov 28, 2019.

  1. SerafinoD

    SerafinoD Bit Poster

    Messages:
    3
    Hello,
    I have Parallel Desktop Home 15.1.1 edition on a Mac Mini 2018 with Win 10 installed.
    Using one particular professional software for 3D modelling I have continuous graphic card crashes that do not allow me to work properly.
    This is my machine configuration:
    Model Name: Mac mini
    Model Identifier: Macmini8,1
    Processor Name: Intel Core i7
    Processor Speed: 3.2 GHz
    Number of Processors: 1
    Total Number of Cores: 6
    L2 Cache (per Core): 256 KB
    L3 Cache: 12 MB
    Hyper-Threading Technology: Enabled
    Memory: 32 GB

    VIdeo Card:
    Chipset Model: Intel UHD Graphics 630
    Type: GPU
    Bus: Built-In
    VRAM (Dynamic, Max): 1536 MB
    Vendor: Intel

    It is becoming extremely frustrating...crashes have started to happen even when I simply load up a model without doing anything particularly expensinve.
    I run parallels in game modes (4 cores CPU, 8 Gb ram, Auto on video card)
     
  2. SerafinoD

    SerafinoD Bit Poster

    Messages:
    3
    latest crash report ID 327464531
     
  3. SerafinoD

    SerafinoD Bit Poster

    Messages:
    3
    Still no answer? not even we are looking into it?
    THis is called customer care....
     
  4. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    4,216
    Hi, please update to the latest build 15.1.2, check the issue and let us know how does it work.
    Also please let us know which game are you running?
     

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