Mac mini 2018 graphic card crash

Discussion in 'Windows Guest OS Discussion' started by SerafinoD, Nov 28, 2019.

  1. SerafinoD

    SerafinoD Bit Poster

    I have Parallel Desktop Home 15.1.1 edition on a Mac Mini 2018 with Win 10 installed.
    Using one particular professional software for 3D modelling I have continuous graphic card crashes that do not allow me to work properly.
    This is my machine configuration:
    Model Name: Mac mini
    Model Identifier: Macmini8,1
    Processor Name: Intel Core i7
    Processor Speed: 3.2 GHz
    Number of Processors: 1
    Total Number of Cores: 6
    L2 Cache (per Core): 256 KB
    L3 Cache: 12 MB
    Hyper-Threading Technology: Enabled
    Memory: 32 GB

    VIdeo Card:
    Chipset Model: Intel UHD Graphics 630
    Type: GPU
    Bus: Built-In
    VRAM (Dynamic, Max): 1536 MB
    Vendor: Intel

    It is becoming extremely frustrating...crashes have started to happen even when I simply load up a model without doing anything particularly expensinve.
    I run parallels in game modes (4 cores CPU, 8 Gb ram, Auto on video card)
  2. SerafinoD

    SerafinoD Bit Poster

    latest crash report ID 327464531
  3. SerafinoD

    SerafinoD Bit Poster

    Still no answer? not even we are looking into it?
    THis is called customer care....
  4. Maria@Parallels

    Maria@Parallels Parallels Team

    Hi, please update to the latest build 15.1.2, check the issue and let us know how does it work.
    Also please let us know which game are you running?

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