Mac Sierra / Parallels 12 / WinXP / running CPU 100

Discussion in 'General Questions' started by WilliamG4, Jun 16, 2017.

  1. WilliamG4

    WilliamG4 Bit Poster

    Messages:
    5
    Just upgraded to Mac Sierra on a Mac Book Pro Retina 2013 and then to Parallels 12.
    Painfully slow to the point of unusable with CPU at 100%

    Any fixes for this please ?
     
  2. Swati@Parallels

    Swati@Parallels Kilo Poster

    Messages:
    361
    Hello William, please try this article and keep us posted.
     
  3. WilliamG4

    WilliamG4 Bit Poster

    Messages:
    5
    This article doesn't apply to Windows XP or Parallels 12
     
  4. PaulChris@Parallels

    PaulChris@Parallels Product Expert Parallels Support

    Messages:
    2,746
    Hi @WilliamG4,
    In order to investigate your case, we need to ask you to generate a Technical Data report.

    0. Try to reproduce the issue (or at least try to perform as little activity as possible after the issue is reproduced).
    1. Click on Parallels Desktop icon in top Mac menu > Help > Send Technical Data.
    2. Wait for the Problem Report to be generated.
    3. On the appeared Problem Report window please brief problem description (scenario) and enter your contact information (name and email address) - then click "Send Report".
    4. Reply us back with 9-digit Problem Report ID.
     
  5. WilliamG4

    WilliamG4 Bit Poster

    Messages:
    5
    189234880
     
  6. WilliamG4

    WilliamG4 Bit Poster

    Messages:
    5
    I was working at home tonight without an external monitor. CPU usage is fine.

    I think that narrows down the problem.

    Please advise how to setup for external monitor if that is the problem.
     
  7. WilliamG4

    WilliamG4 Bit Poster

    Messages:
    5
    Do you have any update for me yet ??
     

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