Macbook Pro camera not working when running Parallels

Discussion in 'Installation and Configuration' started by DavidMartiB, Mar 14, 2017.

  1. DavidMartiB

    DavidMartiB Bit Poster

    Messages:
    8
    Dear Community,

    I'm running Parallels for Mac 12 (last version) on a Mac OS Sierra (last beta 10.12.4 b6) Macbook Pro and is happening something extrange: If I work with facetime or skype or some app that needs the iSight camera before running Parallels, image from camera is received (green led from camera is on) and the apps are working as expected. Then, if I run Parallels, camera is not working anymore and the green led is off. On any Windows guest, if I try to use the camera, the camera is detected by is not working.

    I need to reboot my computer to put camera to work again.

    Thanks in advance for your time.
     
  2. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    2,261
    Hi, did you try to reinstall camera's drivers?
    And Camera doesn't work on the Parallels side or on the Mac side when you start Parallels Desktop?
     
  3. DavidMartiB

    DavidMartiB Bit Poster

    Messages:
    8
    Hi Maria, thanks for reply.
    I've recorded a short video to show the problem. It begins with my macbook pro restarted. You'll see that I can open facetime and video from the camera is on. Then, I close facetime, open Parallels and when started, I open facetime again. No video from the camera this time. I need to restart my computer in order to use the camera again.
    https://www.dropbox.com/s/6ezpmfvjhtbcin5/Parallels_Camera_Problem_Demo.mp4?dl=0
     
  4. YoungheeB

    YoungheeB

    Messages:
    1
    me too..

    please solve this problem...

    cannot use camera~
     
  5. Karthik@Parallels

    Karthik@Parallels Bit Poster

    Messages:
    76
  6. DavidMartiB

    DavidMartiB Bit Poster

    Messages:
    8
    Hi Karthik, this article don't work for me. The main problem is not use or not of the camera with FaceTime, the main problem is the Macbook Pro camera doesn't work when Parallels for Mac is running, and I can't use it on a guest virtual machine.

    Thanks for your help!
     
  7. Swati@Parallels

    Swati@Parallels Kilo Poster

    Messages:
    361
    Please follow the steps as suggested below and keep us posted:
    1. Reinstall Parallels tools
    2. Check this article
     
  8. DavidMartiB

    DavidMartiB Bit Poster

    Messages:
    8
    Hi Swati,
    I've reinstalled Parallels toos and iSight is not working inside my Windows 10 guest. I've uncheched the camera sharing option on guest configuration and guest don't find the camera, so none of the solution proposed are working.

    Thanks for your help.
     
  9. PaulChris@Parallels

    PaulChris@Parallels Product Expert Parallels Support

    Messages:
    2,951
    Hi @DavidMartiB, please follow the steps as suggested below:
    1. Run your VM, start Windows.
    2. Open Device Manager (Start -> Run -> type "devmgmt.msc" and click "OK").
    3. Click Devices in Parallels Desktop menu and choose "iSight Camera."
    4. Check if iSight camera or any unknown device will appear in "Device Manager" after that.
    5. Insert the original installation DVD(Mac OS X Sierra or image) into the DVD drive of the Mac. Connect the disk to the virtual machine by choosing the "Default CD/DVD" drive under the "Devices - DVD-ROM " menu.
    6. Go to Start -> Run. Type "CMD" and click "OK."
    7. In Windows command interpreter type "CD DESKTOP". Press "Enter."
    8. Then type " appleisightinstaller -p". Press "Enter."
    9. iSight driver installation should start after that.
     
  10. DavidMartiB

    DavidMartiB Bit Poster

    Messages:
    8
    Today I've update to version 12.2.0 Build 41591 my Parallels for Mac and this issue is still not fixed.

    upload_2017-4-6_8-1-54.png
     
  11. GlennThomas

    GlennThomas Bit Poster

    Messages:
    21
    this still a known issue, it has been with the development team for months.. you can't use your builtin mac camera in both mac OS and your guest operating system at the same time from what I have seen, its either one or the other. Parallels disables your builtin camera as soon as you launch it. this is also a parallels bug. I think I have found a way to my builtin camera to work without rebooting my MAC, if you are interested send me a private email and I willl explain in greater detail..
     
  12. PaulChris@Parallels

    PaulChris@Parallels Product Expert Parallels Support

    Messages:
    2,951
    Hi @DavidMartiB, we are still working on the issue, but at the time there is a workaround: see http://kb.parallels.com/en/124015
    There is a simple utility that restarts the facetime camera and makes it work without reboot of Mac OS
     
  13. PaulChris@Parallels

    PaulChris@Parallels Product Expert Parallels Support

    Messages:
    2,951
    Hi @GlennThomas, in a mean time I hope you can solve this issue by following temporary work around:
    1. Shutdown PARALLELS.
    2. open Terminal
    3. sudo rm Library/Preferences/com.apple.FaceTime.plist
    4. reboot
    And then you can use the built-in camera, but it will disable again after you start again PARALLELS.
     
  14. LeighM1

    LeighM1 Bit Poster

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    3
    Is there ANY hope this will really be fixed???
     
  15. PaulChris@Parallels

    PaulChris@Parallels Product Expert Parallels Support

    Messages:
    2,951
    Hi @LeighM1, have you tried the steps mentioned in the previous thread?
     
  16. LeighM1

    LeighM1 Bit Poster

    Messages:
    3
    Unless I am missing something, a work around that you have to do every time you want to use the camera (and you cannot use the camera with Parallels) is really not very useful.
     
    AshleyB1 likes this.
  17. AshleyB1

    AshleyB1 Bit Poster

    Messages:
    1
    I've just updated to Parallels 12.2.1 and this issue is still not fixed. I'm normally very patient but this is testing my limits.
    Could we please have a delivery date on a permanent fix? The workaround is absolutely ridiculous.
    http://kb.parallels.com/au/124015
     
  18. PaulChris@Parallels

    PaulChris@Parallels Product Expert Parallels Support

    Messages:
    2,951
    Hi @AshleyB1, Parallels Team is working hard on the required tweaks to make sure you can use MacBook Pro camera in Parallels Desktop virtual machines. Stay tuned.
     
  19. ShaniC

    ShaniC Bit Poster

    Messages:
    3

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