Magic Mouse 2 not working in Windows 10 VM when using MS Word

A

AlbertoA2

Bit poster
Hi there Community,
I am having an issue with the Magic Mouse 2 while using Windows 10 VM and using MS Word (subscription edition): after few seconds that the cursor is not moved (say because I am typing something) the mouse stops responding: cursor disappears, magic scroll does not work, clicking does not work. The only way I have to restore the cursor is to hit the COMMAND key: at this point the cursos reappears, along with Windows 10 Start Menu (since the COMMAND key, in Windows, is interpreted as the WINDOWS key).
Additional thing to know: I have also a USB mouse always connected to the Imac (but kept switched off when I am using the Magic Mouse) and it does not work either when the Magic Mouse stops responding. - I have experienced this issue now, for the first time, so I do not know if it is a broader issue involving also other programs or the operating system itself.
Any ideas what's happening?

My machine: Imac 27" Late 2015 with Mac OS El Capitan.

Thank you and kind regards,
Alberto
 
Hi Albertoa2, please try the following steps to fix the issue:
1. Shut Down virtual machine.
2. Open Virtual Machine configuration
3. Go to Hardware > Boot Order > and paste in Boot Flags box:
video.hw_pointer=0
Please let us know how it works.
 
Hi PaulChris,
thanks for the reply.
Using this flag what happens is:

1. there is a huge difference in the speed of the cursor between the VM and the physical machine: in the VM the mouse cursor moves much faster than in the physical machine
2. in the VM the mouse movement is not anymore smooth; it is now laggy and choppy
3. when I slide with two fingers on the Magic Mouse 2 to move from the VM back to the physical machine, the transition between the two windows is not smooth anymore: it is choppy and laggy
4. to use the mouse in the VM, first I have to click in it and only then the cursor is captured by the VM

I will definitely not use this flag anymore.

Thank you and kind regards,

Alberto
 
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