Maximum number of activations after system Restore from backup?

S

Shell

Bit poster
Guys, my laptop crashed and had to be repaired by Apple. Once I got my machine back, I restored from Time Machine backup... but now I cannot reactivate my own purchased copy of Parallels due to message saying "You have reached the maximum number of activations available for your activation key".

This is so wrong... I bought this, but now I cannot use it? Since my previous machines have been decommissioned or restored?
How do I fix this so I can use it properly? My account shows I purchased... please help.

take care,
Shell Sullivan
 
Hello @Shell We have made the necessary changes, please try to activate now. As it was a Parallels Desktop 10, please use the below steps to activate.
1. Quit Parallels Desktop
2. Open Finder > Application > Utility > Terminal and execute the command "prlsrvctl activate-license-online". and check it helps.
 
I am having the same problem. My computer crashed and, after restoring with Time Machine, I can't activate PD 8. Please help. Thank you.
 
I have the same issue. Macbook was repaired and had to be restored from Time Machine. It's the same machine but I can't activate it due to the activation. Can you reset my account so I can reactivate my same machine?
 
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