Message at login about airplane mode

[OweA]

When I login to my mac I always get a message (se attached image) that there is a wireless mouse connetced and if I really want to enable Airplane Mode.
Why does the system think I want Airplane Mode when I login?

 

[sergk]

Hello, OweA,

please check if "Airplane Mode" tool is added to your Login Items: open System Preference application --> Users & Groups --> Login Items. If Airplane Mode is here then remove it.
Otherwise we need report with technical details: https://kb.parallels.com/en/124107

 

[Maria@Parallels]

@OweA, we've recieved your reply "I have sent the tech data report but missed making a note of the ID"

 

[OweA]

But did you also receive the tech data report even though I missed out on the ID?

 

[sergk]

Yep, we found it. ID = 297121673

Btw, have you checked Airplane Mode in macOS Startup Items?

 

[Maria@Parallels]

@OweA, we've received your reply:
"Any news about this problem??"

 

[OweA]

I forgot to answer your question about airplane mode in startup items and yes I have and it is not in there

Owe

 

[sergk]

Owe,

we need another technical details reports with extended product logging turned ON:
- quit from Parallels Toolbox
- in Terminal application please run this command

defaults write com.parallels.toolbox ExtendedLogging 1

- launch Parallels Toolbox and reproduce the issue (log out and log in again or just restart macOS)
- send another one technical details report and post it's ID here (https://kb.parallels.com/en/124107)

 

[Maria@Parallels]

Reply from @OweA :
The ID is 298711862 and I ran the command in terminal, after that I logged out and back in. Then I did the techreport
Hope this was right

 

[sergk]

Owe,

I think we caught it!

Sometime ago you probably turned "Airplane Mode" ON. After this "Airplane Mode" should be started on every logon. To stop this behaviour the tools had to be stopped manually.
While starting on logon Airplane Mode checks existence of bluetooth devices and asks for confirmation to avoid disconnecting you from keyboard/mouse.
And if you say "No" then tool is not started. But because of the bug "Airplane Mode" doesn't remove itself from autostart in this case. And will be started again on next logon.

You have two ways to fix the issue.
1) Simple, but you must have non-bluetooth mouse or keyboard connected to you Mac mini:
- Just launch Airplane Mode, agree to disable bluetooth devices and then disable Airplane Mode again. After this the tool will not be started on logon

2) If you have only bluetooth mouse and keyboard or the first way haven't helped then write about it here and our support will send you full instruction privately

Anyway, thanks for reporting this bug, we'll fix it in the nearest release.

 

[OweA]

It looks like that did the trick - thank you.
One other thing, I did not get a mail saying there was a solution in the forums to read. It took me sometime before I took a look.

 

[sergk]

It looks like that did the trick - thank you.

We are glad to hear that your problem is fixed!