Migrate to new MacBook: This license key is already registered in a different account

Discussion in 'Installation and Configuration' started by Andre13, Feb 1, 2020.

  1. Andre13

    Andre13 Bit Poster

    Messages:
    2
    Hi Support!

    In 2018 i bought a license of Parallels Desktop 14 and used it on my MacBook Pro. Now i got a new MBP and migrated all data via the OS Migration Assistant. I cannot manage to activate Parallels on the new Mac. When it want to register the Licence-Key i bought into my account (with which i bought the key!!!) it says "This license key is already registered in a different account".

    How can i register the key to my account and activate it on the new mac?
     
  2. Andre13

    Andre13 Bit Poster

    Messages:
    2
    Hey Support,

    anyone there? I could really need your help, since i need parallels :)

    thank you!
     
  3. JorgM4

    JorgM4

    Messages:
    4
    YES! Here also...
     
  4. Maria@Parallels

    Maria@Parallels Kilo Poster

    Messages:
    8,694
    Hi, please provide us with your key, new email and the old email which you've used for the key registration.
     
  5. Maria@Parallels

    Maria@Parallels Kilo Poster

    Messages:
    8,694
    Hey, in order to transfer your key from old account to the new one please share with us your key, old email and new email address.
     
  6. teoz

    teoz Bit Poster

    Messages:
    1
    @Maria@Parallels Hi, i also face with this issue, my invoice number is AKD-73692727966, and i cannot remember which email i used to register. could you help me to find it or move it to a new email?
     
  7. DebasmitaM@Parallels

    DebasmitaM@Parallels Staff Member

    Messages:
    908
    Hello, please help us with the Cleverbridge reference number to assist you further.
     

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