Migrated to new Mac. Error message on starting Parallels

H

howardm

Junior Member
Hi,

I used Migration Assistant in a move to a new MacBook Pro (not the new, just-released machine). The process seemed to move Parallels O.K. I connect wirelessly to the Internet O.K.

I'm using Build 5600 which works fine on my MacBook.

I get the following error message when I try to start Parallels :

http://dl.getdropbox.com/u/266973/Picture 1.jpg

Here are other screenshots :

http://dl.getdropbox.com/u/266973/Picture 2.jpg

http://dl.getdropbox.com/u/266973/Picture 3.jpg


I rebooted to no avail.

Any ideas ?

What other information do you need to troubleshoot this issue ?

Thanks a lot.

howardm
 
Hi John,

Thanks for the suggestion.

I removed the Network Adapter, and then tried to add one. But the option of choosing Shared Networking is grayed out :

http://dl.getdropbox.com/u/266973/Picture 5.jpg

I am able successfully to get Parallels started by selecting Bridged Ethernet, and choosing my Wireless Airport in this instance :

http://dl.getdropbox.com/u/266973/Picture 4.jpg

Everything seems to work O.K. with this setup (I think. But I'm not familiar with the potential implications of Bridged Ethernet).

I would really like to get Shared Networking working because I use my Laptop in many different locations, sometimes with Airport, sometimes by connecting to my work network with an Ethernet cable.

Any further suggestions at this point ?

Thanks again.

howardm
 
Hi John,

Here is a bit of information that may be relevant to this situation. I speculated it may help to install the latest build.

I downloaded the Build 5608 .dmg

When I tried to use the Uninstaller application, it said :

"You do not have Parallels Desktop installed on your computer."

???

Cheers,

howardm
 
Macintosh-109:~ howardm$ ifconfig -a
lo0: flags=8049<UP,LOOPBACK,RUNNING,MULTICAST> mtu 16384
inet6 fe80::1%lo0 prefixlen 64 scopeid 0x1
inet 127.0.0.1 netmask 0xff000000
inet6 ::1 prefixlen 128
gif0: flags=8010<POINTOPOINT,MULTICAST> mtu 1280
stf0: flags=0<> mtu 1280
en0: flags=8863<UP,BROADCAST,SMART,RUNNING,SIMPLEX,MULTICAST> mtu 1500
ether 00:23:32:91:f1:1f
media: autoselect status: inactive
supported media: autoselect 10baseT/UTP <half-duplex> 10baseT/UTP <full-duplex> 10baseT/UTP <full-duplex,hw-loopback> 10baseT/UTP <full-duplex,flow-control> 100baseTX <half-duplex> 100baseTX <full-duplex> 100baseTX <full-duplex,hw-loopback> 100baseTX <full-duplex,flow-control> 1000baseT <full-duplex> 1000baseT <full-duplex,hw-loopback> 1000baseT <full-duplex,flow-control> none
fw0: flags=8802<BROADCAST,SIMPLEX,MULTICAST> mtu 4078
lladdr 00:23:32:ff:fe:03:ae:a0
media: autoselect <full-duplex> status: inactive
supported media: autoselect <full-duplex>
en1: flags=8863<UP,BROADCAST,SMART,RUNNING,SIMPLEX,MULTICAST> mtu 1500
inet6 fe80::223:12ff:fe1e:c6e8%en1 prefixlen 64 scopeid 0x6
inet 192.168.0.10 netmask 0xffffff00 broadcast 192.168.0.255
ether 00:23:12:1e:c6:e8
media: autoselect status: active
supported media: autoselect
en3: flags=8822<BROADCAST,SMART,SIMPLEX,MULTICAST> mtu 1500
ether 00:1c:42:00:00:00
media: <unknown type>
supported media: autoselect
en2: flags=8822<BROADCAST,SMART,SIMPLEX,MULTICAST> mtu 1500
ether 00:1c:42:00:00:01
media: <unknown type>
supported media: autoselect
.....

No, I'm not using an USB wireless modem. I don't have one.

Howard
 
John,

Sorry. I don't understand what you're asking me to do.

Step 4. from "http://kb.parallels.com/en/4790" says :


" 4. Launch the Uninstall Parallels Desktop application (you can find it on the Parallels Desktop CD or in the downloaded Parallels Desktop DMG package) and follow the on-screen instructions."

But, as I mentioned above, it returns : ""You do not have Parallels Desktop installed on your computer."

Thanks.

Howard
 
John,

Article ID: 4790 states :

"Errors occur when you try to install or update Parallels Desktop, create or open virtual machines, load the required drivers to the guest OS.

Symptoms
The symptoms may vary from Parallels Desktop installation/update failure to problems during its operation, like inability to load required drivers, create VM, etc.

Cause
Mac OS system failure or incorrect software update may result in inabilty to install Parallels Desktop or load system files properly. Working in Mac OS for long periods of time without restart may lead to some minor glitches to appear in the system as a whole.
Resolution
To resolve these issues, do the following:

1. Reboot your Mac.

2. Launch Applications --> Utilities --> Disk Utility.

3. Select Macintosh HD on the left tab and click the Repair Disk Permissions button.

4. Launch the Uninstall Parallels Desktop application (you can find it on the Parallels Desktop CD or in the downloaded Parallels Desktop DMG package) and follow the on-screen instructions. Please note that Parallels Uninstaller does not remove virtual machines from your Macintosh hard disk. It is important to use the Uninstaller of the Parallels Desktop version currently installed or newer.

5. Launch Applications --> Utilities --> Terminal and type the following commands:

NOTE! Please be sure to enter the commands in the full form because in case of missing any Mac OS can be corrupted.

sudo rm -rf /Library/StartupItems/Parallels
sudo rm -rf /Applications/Parallels
sudo rm -rf /System/Library/Extensions/vmmain.kext
sudo rm -rf /System/Library/Extensions/hypervisor.kext
sudo rm -rf /System/Library/Extensions/Pvsvnic.kext
sudo rm -rf /System/Library/Extensions/ConnectUSB.kext
sudo rm -rf /System/Library/Extensions/Pvsnet.kext

If some commands are showing No such file or dir it means that uninstaller deleted them already and this is normal. "

............................

When I do Step 4. the Uninstaller Application does not run. It tells me that I don't have Parallels Desktop on my computer.

I haven't gone on to Step 5.

Should I do so even thought the Uninstaller App has not run, etc. ?

Thanks,

howardm
 
John,

I have not tried to install the latest build yet. My understanding is that one should use the Uninstalller Application first, and then install the Parallels Application. Becasuse the Uninstaller Application has not run (as described in my previous posts), I have not tried to install Build 5608.

Just be be clear : I have Build 5600 on my computer. When the Uninstaller App says I don't have it, that's wrong. I want to get Shared Networking working again.

Sorry for the confusion.

Howard
 
John,

Thanks, that worked and all is now well: Shared networking is working fine.

I appreciate your patience and help!

howardm
 
You must log in or register to reply here.
Back
Top