mouse pointer disappears when switching desktop

Discussion in 'General Questions' started by Aurélien Campéas, Nov 5, 2019.

  1. Aurélien Campéas

    Aurélien Campéas Bit Poster

    Messages:
    16
    Hi all,
    since the update to "Version 15.1.1 (47117)" the mouse pointer systematically disappears when switching
    from a guest to the host towards another desktop, which is very annoying.
    Clicking on a top-level menu item makes it re-appear.
    Macos Mojave there.

    It happens with linux and a windows guests.
    Am I the first to report this ?
    Thanks in advance,
    Aurélien
     
  2. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    3,982
    Does the Parallels Tools reinstallation help? If not, could you please collect the tech report right after the issue reproduced and post the report's ID here?
     
    Aurélien Campéas likes this.
  3. Aurélien Campéas

    Aurélien Campéas Bit Poster

    Messages:
    16
    Reinstalling // tools does not help. Report id is 325867889. Thanks for caring :)
     
  4. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    3,982
    Could you also please try to add this bootflag:
    video.hw_pointer=0
    and check
     
  5. Aurélien Campéas

    Aurélien Campéas Bit Poster

    Messages:
    16
    ohh, a couple reboots later, I notice the issue is gone (I definitely am less used to reboots as a cure for random issues on the mac, maybe was wrong this time !) ... So I won't check the `hw_pointer` option, but that is interesting to know, just in case. Thanks for the help !
     
  6. JonathanB17

    JonathanB17 Bit Poster

    Messages:
    1
    I have the same issue in Parallels 15 after installing software. I'm using Mac Catalina
     
  7. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    3,982
    Guys, please collect the tech report right after the issue reoccurs and post the report's ID here.
     
  8. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    3,982
    Hi, did you try this bootflag video.hw_pointer=0 ?
     

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