Mouse pointer offset vertically with Parallels 19.2.1 (54832)

M

marcantoniom

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In a Windows Virtual Machine on Parallels 19.2.1 (54832), using applications (not games) the mouse pointer is offset vertically, which is maddening - by approximately one line.
When clicking on a line, the previous line is selected.

Switching to the "gaming" mouse mode fixes the offset, but results in laggy, non-smooth mouse pointer movements.
Is there a way to fix the offset?
 
Same here for Windows Arm on M1 Max
Some apps are ok. With other mouse is offset. Grabbing the "right" side of a windows to resize is offset by ? 10-20 pixels.
Using Visio Pro 2021 mouse is offset both to the right and down
 
Hello,

Thank you for reaching out.

Please note that this is a known issue and our team are actively working to address in the subsequent update of Parallels Desktop.

To be informed of the new version release, we recommend subscribing to the following article(Click "Get Updates" -> "Subscribe"): https://kb.parallels.com/en/129860 to track update and release changes in Parallels Desktop 19.

As a temporarily workout, we will advise to activate the feature to "Optimize for games":
  1. Start your Windows Virtual machine.
  2. Click on Actions from the top menu bar > click on Configure.
  3. Go to Hardware > Mouse and Keyboard, and set the Mouse option to "Optimize for games".
Note: This setting restricts the mouse pointer within the Windows virtual machine space by default. To disable that:
  1. On the Virtual machine settings > Go to Hardware > Mouse and Keyboard.
  2. Under Mouse section> Click on Advanced and Untick the option "Mouse pointer sticks at the Windows edge".
You may follow below KB article for more information: https://kb.parallels.com/116990

We appreciate your understanding.
 
Nischay Gaya said:
Hello,

Thank you for reaching out.

Please note that this is a known issue and our team are actively working to address in the subsequent update of Parallels Desktop.

To be informed of the new version release, we recommend subscribing to the following article(Click "Get Updates" -> "Subscribe"): https://kb.parallels.com/en/129860 to track update and release changes in Parallels Desktop 19.

As a temporarily workout, we will advise to activate the feature to "Optimize for games":
  1. Start your Windows Virtual machine.
  2. Click on Actions from the top menu bar > click on Configure.
  3. Go to Hardware > Mouse and Keyboard, and set the Mouse option to "Optimize for games".
Note: This setting restricts the mouse pointer within the Windows virtual machine space by default. To disable that:
  1. On the Virtual machine settings > Go to Hardware > Mouse and Keyboard.
  2. Under Mouse section> Click on Advanced and Untick the option "Mouse pointer sticks at the Windows edge".
You may follow below KB article for more information: https://kb.parallels.com/116990

We appreciate your understanding.
Click to expand...
Hi,
I tried the "Optimize for Games" setting - and it does NOT work. Mouse pointer is still offset 45 deg down and right. (coherence mode)

The setting disable "Mouse pointer sticks at the windows edge" does not work either - I can't click it on/off (with V machine turned on or off) - it is just gray'ed out in "unselected / not ticked " state - but still blocks mouse exit from Window. :(

(see attached images - VM_on / VM_off)
VM_on.png

VM_off.png
 
Hello, seems th bug is corrected with my Windows 11 : Pro Insider Préview Build 26085.ge_release.24035-1352. I put the settings of the mouse and the keyboard at 'Auto-Detect' and un-tick the 'Mouse pointer sticks at Window edges.
 
Still not working - with a Logitech Mouse MX2 Anywhere in Confluence or Fullscreen Mode on Windows 11 Insider Preview 26100.1 (ge_release).
 
Nischay Gaya said:
Hello,

Thank you for reaching out.

Please note that this is a known issue and our team are actively working to address in the subsequent update of Parallels Desktop.

To be informed of the new version release, we recommend subscribing to the following article(Click "Get Updates" -> "Subscribe"): https://kb.parallels.com/en/129860 to track update and release changes in Parallels Desktop 19.

Hi Nischay,

just wanna make sure that this issue is still in work because the workaround doesn't work and there wasn't a fix in the last update. This error is very annoying and kills my productivity every day. I have to manage 100+ emails with a mouse pointer that doesn't aim right.

Bst regards,
Andreas
Click to expand...
 
Getting this issue in an Ubuntu 22.04 VM.

"Optimize for Games" sort of fixed it, but the UX is quite poor, and the mouse cursor jumps around when I'm near the edge of a display.
 
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