Moved to a new Mac - Activation not possible

Discussion in 'Licensing and Activation' started by BenediktN2, Feb 21, 2024.

  1. BenediktN2

    BenediktN2 Bit poster

    Messages:
    4
    Hi,
    I moved to a new Mac and want to also move my license.
    When I start Parallels it says that the activation limit was reached (Parallels 17).
    Can you please instruct how to deactivate it on my old mac so I can use it on my new one? The KB article says I should contact support.
    Thanks.
     
  2. Adeboye Adeotan

    Adeboye Adeotan Staff Member

    Messages:
    341
    Hi BenediktN2,

    We have made the neccessary changes
     
  3. BenediktN2

    BenediktN2 Bit poster

    Messages:
    4
    Still not working. Can you please check again?
     
  4. Avinash Bundhoo

    Avinash Bundhoo Staff Member

    Messages:
    470
    Hello,

    Please share screenshot of the error message.

    thanks
     
  5. BenediktN2

    BenediktN2 Bit poster

    Messages:
    4
    Says "This license has reached its activation limit and cant be activated anymore."
    But as my old mac is damaged, I had to buy a new one. So Im not using more than 1 license.
     

    Attached Files:

  6. Avinash Bundhoo

    Avinash Bundhoo Staff Member

    Messages:
    470
    Hello,

    We have reset the activation limit for your Parallels Desktop 17 license key.

    Can you please retry?

    If you still have issue, please let us know. We will proceed to create a support ticket to assist you.

    Thanks
     
  7. BenediktN2

    BenediktN2 Bit poster

    Messages:
    4
    Dave_CA and Avinash Bundhoo like this.
  8. mc_4

    mc_4 Bit poster

    Messages:
    1
    Hello, I have this question, too, and I can't find a place to lodge a query.
    Can you help me?
     
  9. Avinash Bundhoo

    Avinash Bundhoo Staff Member

    Messages:
    470
    Hello,
    Please retry.
    If the issue persists, please send us a screenshot of error message.

    Thanks
     

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