Moving Parallels Desktop v10 license to new mac

Discussion in 'General Questions' started by JorgM3, Jun 14, 2019.

  1. JorgM3

    JorgM3 Bit Poster

    Messages:
    2
    I tried to move my Parallels Desktop v10 license to my new mac.
    Restarting PD did not make PD accepting the old license.
    prlsrvctl activate-license-online
    ended up with "Unable to confirm the product license. You have reached the maximum number of activations..."
    prlsrvctl deactivate-license
    on my old mac yielded "Failed to deactivate the license: Unable to ....Your type of license cannot be deactivated."

    How can I transfer the license to the new mac ?
    Thanks in advance ! Jorg
     
  2. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    3,216
    Hi, I've made necessary changes with your license key, please check the activation issue and let us know the results.
     
  3. JorgM3

    JorgM3 Bit Poster

    Messages:
    2
    I successfully transferred the license !
    Thank you very much !
    Jorg
     
    Maria@Parallels likes this.
  4. Mustfa

    Mustfa Bit Poster

    Messages:
    3
    I have same problem. Please help to resolve it. Thanks
     
  5. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    3,216
    I've reset your Parallels Desktop 10 key, please check the activation issue.
     
  6. Mustfa

    Mustfa Bit Poster

    Messages:
    3
    Same problem...
    Screenshot is attached.
     

    Attached Files:

  7. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    3,216
    changed it, please try again.
     
  8. Mustfa

    Mustfa Bit Poster

    Messages:
    3
    Resolved. Thank you..
     
    Maria@Parallels likes this.
  9. SaLaZ1

    SaLaZ1 Bit Poster

    Messages:
    1
    I've same problem
     
  10. Ajith@Parallels

    Ajith@Parallels Parallels Support

    Messages:
    2,007
    We are unable to locate any activation keys in your account. Reply to this post from the account in which you have the keys registered to check and assist.
     

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