Moving Parallels Desktop v10 license to new mac

Discussion in 'General Questions' started by JorgM3, Jun 14, 2019.

  1. JorgM3

    JorgM3 Bit Poster

    Messages:
    2
    I tried to move my Parallels Desktop v10 license to my new mac.
    Restarting PD did not make PD accepting the old license.
    prlsrvctl activate-license-online
    ended up with "Unable to confirm the product license. You have reached the maximum number of activations..."
    prlsrvctl deactivate-license
    on my old mac yielded "Failed to deactivate the license: Unable to ....Your type of license cannot be deactivated."

    How can I transfer the license to the new mac ?
    Thanks in advance ! Jorg
     
  2. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    3,682
    Hi, I've made necessary changes with your license key, please check the activation issue and let us know the results.
     
  3. JorgM3

    JorgM3 Bit Poster

    Messages:
    2
    I successfully transferred the license !
    Thank you very much !
    Jorg
     
    Maria@Parallels likes this.
  4. Mustfa

    Mustfa Bit Poster

    Messages:
    3
    I have same problem. Please help to resolve it. Thanks
     
  5. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    3,682
    I've reset your Parallels Desktop 10 key, please check the activation issue.
     
  6. Mustfa

    Mustfa Bit Poster

    Messages:
    3
    Same problem...
    Screenshot is attached.
     

    Attached Files:

  7. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    3,682
    changed it, please try again.
     
  8. Mustfa

    Mustfa Bit Poster

    Messages:
    3
    Resolved. Thank you..
     
    Maria@Parallels likes this.
  9. SaLaZ1

    SaLaZ1 Bit Poster

    Messages:
    1
    I've same problem
     
  10. Ajith@Parallels

    Ajith@Parallels Parallels Support

    Messages:
    2,032
    We are unable to locate any activation keys in your account. Reply to this post from the account in which you have the keys registered to check and assist.
     
  11. JunghoB

    JunghoB Bit Poster

    Messages:
    3
    Hi. I have same problem as well. https://kb.parallels.com/123461 doesn't seem to be applied to v10. I can't deactivate it from old mac, and new one gave me an error.
     
  12. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    3,682
    Hi, I've made necessary changes with your key, please check the issue.
     
  13. JunghoB

    JunghoB Bit Poster

    Messages:
    3
    I am still getting "You have reached the maximum number of activations available for your activation key (http://www.parallels.com/eula). Please purchase a new product license." on the new mac. How can I fix it?
     
  14. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    3,682
    Please check your private message for more info.
     
  15. B. G.

    B. G. Bit Poster

    Messages:
    3
    I am having the same problem. I am using Parallels Desktop 12 for Mac. And switched macs during repair of original mac.
    Now my macBook is back from repair and I cannot activate the license.
    Could you please do something so that I can activate my license again, thx.
     

    Attached Files:

  16. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    3,682
    Hi, please check the activation issue.
    I've made necessary changes with your key.
     
  17. B. G.

    B. G. Bit Poster

    Messages:
    3
    Hi, thanks. The Activation screen looks a little different now, but still the same error.
     

    Attached Files:

  18. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    3,682
    Please try now. I've reset it once again.
     
  19. B. G.

    B. G. Bit Poster

    Messages:
    3
    Now it worked. Thanks a lot :)
     
  20. RAILITYL

    RAILITYL Bit Poster

    Messages:
    21
    I tried to move my Parallels Desktop v10 license to my new mac.
    Restarting PD did not make PD accepting the old license.
    prlsrvctl activate-license-online
    ended up with "Unable to confirm the product license. You have reached the maximum number of activations..."
    prlsrvctl deactivate-license
    on my old mac yielded "Failed to deactivate the license: Unable to ....Your type of license cannot be deactivated."
     

Share This Page