My product key was already registered in a different account

[AdisornK]

Hello, I would like to manage my subscription since I bought Parallels for 2 years. However, my product key was already registered in a different account that is not mine. I also try to restore my purchase but it doesn't work. What should I do?

 

[Trishna Oobeyram]

Hello @AdisornK
We have created a support ticket for your request.
Please check your email for future correspondence.
Regards,

 

[mattc4]

我也遇到同樣的問題，授權突然消失了

 

[Thomas53]

Any solution for this issue?

 

[Avinash Bundhoo]

Any solution for this issue?

Hello,
Thank you for reaching out!
We have sent you a private message, please check it and provide us with the requested information.
Best regards!