Mysterious trouble with PD12 on macOS Sierra

A

Aleksej1

Bit poster
Hi. I have a problem with Parallels Desktop 12 on macOS Sierra.
After successful installation of PD on a clean-installed macOS I launch PD and it gets stuck on a loading circle for about 30 seconds, then quits without any error messages. I tried deleting it, reinstalling it, re-downloading it, deleting all the files i found with
Code: 
sudo find / -name *parallels*
and reinstalling again. Sadly, nothing helped.

Parallels.log file is attached. I think, that the most interesting part of that file are the 4 following lines (guess it is quite obvious):
Code: 
11-06 23:12:50.945 F /IOCommunication:4434:65827/ IO client ctx [read thr] (sender 3): Can't connect to socket:
11-06 23:12:50.945 F /IOCommunication:4434:65827/ IO client ctx [read thr] (sender 3): ERRORS BEGIN
11-06 23:12:50.945 F /IOCommunication:4434:65827/ IO client ctx [read thr] (sender 3): Error for socket ai_family = 1, ai_socktype = 1, ai_protocol = 0 in code line #2194, native error: No such file or directory [errno: 2]
11-06 23:12:50.945 F /IOCommunication:4434:65827/ IO client ctx [read thr] (sender 3): ERRORS END

Really hope for help here, can't live without Parallels Desktop :)
 

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Last edited:
UPD:
I've tried reopening PD for like 30 times consequently and it randomly opened once, and was fully functional. However, after 5 seconds since its launch I got something like a critical error message and was offered to send a report (i zipped that report, but it is 2.2MB in size and i can't attach it). Nevertheless, this error did not affect the app operability in ANY way.
 
Aleksej1 said:
I'm afraid that is absolutely impossible for me to do, due to the fact that i don't have any virtual machines installed yet. Also, I don't have prl_vm_app process running.

I would be grateful for any further responses considering my issue, though.
Click to expand...
Please open Activity Monitor from your Mac then quit Parallels Desktop and any "prl_" services.
 
Aleksej1 said:
I'm afraid that is absolutely impossible for me to do, due to the fact that i don't have any virtual machines installed yet. Also, I don't have prl_vm_app process running.

I would be grateful for any further responses considering my issue, though.
Click to expand...
Hey, did you perform the suggested steps?
 
Maria@Parallels said:
Hey, did you perform the suggested steps?
Click to expand...

I have tried to, but there are no prl_ services.

When I type ps aux | grep prl in terminal I get the following
Code: 
mrkn             3829   0,0  0,0  2433664   1164 s001  S+    2:59     0:00.00 grep prl
I tried to reinstall PD again. I used PDremove.app and then entered sudo find / -name parallels in terminal and deleted every found item with sudo rm -rf. Than I rebooted my Mac, installed PD, rebooted again, wiped Parallels.log and opened the app. After all that my Parallels.log file consists mostly of this repeating lines:
Code: 
01-07 02:47:44.089 F /sdk:3252:31711/ Can't connect to dispatcher!
01-07 02:47:46.071 F /IOCommunication:3252:31603/ IO client ctx [read thr] (sender 3): Can't connect to socket:
01-07 02:47:46.071 F /IOCommunication:3252:31603/ IO client ctx [read thr] (sender 3): ERRORS BEGIN
01-07 02:47:46.071 F /IOCommunication:3252:31603/ IO client ctx [read thr] (sender 3): Error for socket ai_family = 1, ai_socktype = 1, ai_protocol = 0 in code line #2194, native error: No such file or directory [errno: 2]
01-07 02:47:46.071 F /IOCommunication:3252:31603/ IO client ctx [read thr] (sender 3): ERRORS END
I am REALLY looking forward to solving this problem.
 

Attachments

Last edited:
Aleksej1 said:

I have tried to, but there are no prl_ services.

When I type ps aux | grep prl in terminal I get the following
Code: 
mrkn             3829   0,0  0,0  2433664   1164 s001  S+    2:59     0:00.00 grep prl
I tried to reinstall PD again. I used PDremove.app and then entered sudo find / -name parallels in terminal and deleted every found item with sudo rm -rf. Than I rebooted my Mac, installed PD, rebooted again, wiped Parallels.log and opened the app. After all that my Parallels.log file consists mostly of this repeating lines:
Code: 
01-07 02:47:44.089 F /sdk:3252:31711/ Can't connect to dispatcher!
01-07 02:47:46.071 F /IOCommunication:3252:31603/ IO client ctx [read thr] (sender 3): Can't connect to socket:
01-07 02:47:46.071 F /IOCommunication:3252:31603/ IO client ctx [read thr] (sender 3): ERRORS BEGIN
01-07 02:47:46.071 F /IOCommunication:3252:31603/ IO client ctx [read thr] (sender 3): Error for socket ai_family = 1, ai_socktype = 1, ai_protocol = 0 in code line #2194, native error: No such file or directory [errno: 2]
01-07 02:47:46.071 F /IOCommunication:3252:31603/ IO client ctx [read thr] (sender 3): ERRORS END
I am REALLY looking forward to solving this problem.
Click to expand...
Hi, please follow the steps as suggested in the article and keep us updated on your progress.
 
I have the same problem after upgrading to sierra 10.12.5. I've checked all the links and solutions proposed.
Could anyone help me?
 
It's solved. I've uninstalled again parallels, and this time I've deleted the folder Parallels inside /Libraries/Preferences/.
I don't know why, but it works!
 
IvanG2 said:
It's solved. I've uninstalled again parallels, and this time I've deleted the folder Parallels inside /Libraries/Preferences/.
I don't know why, but it works!
Click to expand...
Glad to know that you were able to resolve the issue. But in case it re-occurs, please get back to us.
 
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