Need a license released

H

HelpDesk3

Junior Member
Hello,
We need to free up this license and we're unsure what user it is associated with.
6J9HNJ-XXXXXX-XXXXXX-XXXXXX-YNZQHD

We have successfully activated the below
ccxxxx@sxxxxxx.com
6J9RT7-XXXXXX-XXXXXX-XXXXXX-NXRQST
tdxxxxx@sxxxxx.com
6J9YQZ-XXXXXX-XXXXXX-XXXXXX-ENF570

Any help would be greatly appreciated.
 
Trishna Oobeyram said:
Hello @HelpDesk3
We have made some changes on our side.
Please try to activate the license again.
Regards,
Click to expand...
Hello,
We attempted to associate the license with a new user and we're still receiving the message that the license is associated with a different user. Could we provide the email address for the new user and have license 6J9HNJ-XXXXXX-XXXXXX-XXXXXX-YNZQHD associated with them?
Thank you!
 
HelpDesk3 said:
Hello,
We attempted to associate the license with a new user and we're still receiving the message that the license is associated with a different user. Could we provide the email address for the new user and have license 6J9HNJ-XXXXXX-XXXXXX-XXXXXX-YNZQHD associated with them?
Thank you!
Click to expand...
Hello,
Indeed, kindly provide us with the email address of the new user so that we can make the changes.
Regards,
 
HelpDesk3 said:
Hello,
I attempted to use the license for the user and am still receiving the same error.
Click to expand...
Greetings,
Thank you for your feedback.
We did the necessary changes on our side.
Please try to activate the license again and let us know the result.
Thank you!
 
Ashley Chumun said:
Greetings,
Thank you for your feedback.
We did the necessary changes on our side.
Please try to activate the license again and let us know the result.
Thank you!
Click to expand...
Hi Ashley,
I can confirm that the user now has the license associated and activated under her account.

Thank you so much for your help!
 
HelpDesk3 said:
Hi Ashley,
I can confirm that the user now has the license associated and activated under her account.

Thank you so much for your help!
Click to expand...
Hello,
We recently upgraded the users Mac and when trying to activate the same license with the same email address, we get an error saying the license is associated with another account. Could we receive assistance? Is there a better way we should do this in the future as we will be upgrading multiple Mac's within the year?

Thank you,
 
Hello,

I accidentally purchased an Upgrade license (Order 525502828, dated 19/12/2025) but I don't have a previous Parallels version to validate it.

Is it possible to pay the price difference to convert my Upgrade license to a Full License?

Thank you.
 
Ashley Chumun said:
Greetings,
Thank you for your feedback.
We did the necessary changes on our side.
Please try to activate the license again and let us know the result.
Thank you!
Click to expand...
Hello,
We recently upgraded the users Mac and when trying to activate the same license with the same email address, we get an error saying the license is associated with another account. Could we receive assistance? Is there a better way we should do this in the future as we will be upgrading multiple Mac's within the year?

Thank you,
 
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