Hi Parallels Support,
I've been charged for a Parallels Toolbox subscription two years in a row -- on April 5th 2024 and again on April 5th 2025 -- even though I did not intend to renew it.
The subscription is linked to my old university email (cjc243@miami.edu), which I no longer have access to since graduating. Because of that, I can't log into the account to manage or cancel the subscription myself.
I'd like to request a refund for both chargers and have the subscription cancelled. Please let me know how I can verify my identity or provide any necessary information to resolve this, since I can't access the original email account.
Thanks in advance for your help.
I've been charged for a Parallels Toolbox subscription two years in a row -- on April 5th 2024 and again on April 5th 2025 -- even though I did not intend to renew it.
The subscription is linked to my old university email (cjc243@miami.edu), which I no longer have access to since graduating. Because of that, I can't log into the account to manage or cancel the subscription myself.
I'd like to request a refund for both chargers and have the subscription cancelled. Please let me know how I can verify my identity or provide any necessary information to resolve this, since I can't access the original email account.
Thanks in advance for your help.