Need Immediate Help

[John18]

Here's the rundown
-Have MacMini with up to date software
-Downloaded Parallels, Windows 10 ISO
-Installed both, worked great
-Parallels was running Windows 10 windows right on my Mac desktop, no dedicated Windows 10 VM window
-Able to access windows start menu and file explorer from Mac Launch bar

-"Reset PC" on Windows 10, reinstalled Windows....Labeled as Windows 10 1 by Parallels
-No longer able to use Windows 10 windows independently, drives not linked, can't see Mac folders despite enabling sharing
-Only able to see a standalone Windows 10 VM window, no start menu/file explorer from Mac Launch Bar

I would like to revert to the settings originally installed.

Please help

EDIT: "Enter Coherence" is greyed out on my top menu bar Parallels menu

 

[Raj@Parallels]

Hey @John18,
To fix "Enter Coherence" option is grayed out, please try this steps and check how it works.

 

[KennethF]

Coherence is grayed out for me as well: PD, Windows 10, OS X 10.11. Those steps do not work because the Parallels display driver is already the only one installed.

 

[Swati@Parallels]

Hi Kenneth,
Please reinstall Parallels Tools and check how it works.

 

[KennethF]

I did that, but still not working. Very rarely it will work, but 99% of the time it doesn't. Here is a screen shot of what it looks like when I enter coherence....
Please help!!!

 

[Maria@Parallels]

I did that, but still not working. Very rarely it will work, but 99% of the time it doesn't. Here is a screen shot of what it looks like when I enter coherence....View attachment 11990
Please help!!!

Please try this KB