Need key from previous version after reinstallation

Hi, I hava the same issue, I purchased the upgraded version and it's asking for the previous key.But i dont have any, I think the only option is to purchase the new licence one, so please can I ask for a refund to buy the new license.
 
Hi, I hava the same issue, I purchased the upgraded version and it's asking for the previous key.But i dont have any, I think the only option is to purchase the new licence one, so please can I ask for a refund to buy the new license.
Hi, we have sent you a private message. Kindly check and response.
 
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