Need reset of my licence (move to new Mac)

Discussion in 'Installation and Configuration' started by pjboud, May 22, 2020 at 12:06 PM.

  1. pjboud

    pjboud Bit Poster

    Messages:
    5
    Hi, I just signed out of my Parallels Desktop 15 licence from old Mac and uninstalled the app. But I can't activate on my new Mac. It asks me to buy a new licence. Could you please reset my licence?
    Thank you,
    Paul
     
  2. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    5,186
    Hello, your Parallels Desktop 15 has been reset, please check the issue.
     
  3. pjboud

    pjboud Bit Poster

    Messages:
    5
    Thank you Maria. Issue resolved.
     
  4. Jodok01

    Jodok01 Bit Poster

    Messages:
    2
    Cannot activate purchased Parallels 8 on my repaired Mac. Key ends on: WK6H10
     
  5. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    5,186
    Hello, we've checked your account frank@th****-to-c**e.com but unfortunately haven't find any key associated with it. Could you please share with us your license key or email address which you've used for the license registration.
    Please reply us back via the private message.
     

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