Need some help with my activation key in parallel 13

Discussion in 'Installation and Configuration' started by JoseF5, Sep 16, 2017.

  1. JoseF5

    JoseF5 Bit Poster

    Messages:
    2
    Hi,
    Just renew a subscription, but now Parallel says I need an old key, but the one I have the server says is not valid.
    What are my options? Must I buy a new key? If so, I lost the money on this subscription upgrade?
    Any help please!!!
     
  2. Meenakshi@Parallels

    Meenakshi@Parallels Kilo Poster

    Messages:
    450
    Hello @JoseF5, please click on two red lines(on the Mac menu bar) > Account & Licensing > Enter a key > Now enter your license key and check if this works. Thanks, Meena.
     
  3. JoseF5

    JoseF5 Bit Poster

    Messages:
    2
    Thanks, but I didn't have the old key, so I have to buy en full new license.
     
  4. Ajith@Parallels

    Ajith@Parallels Parallels Support

    Messages:
    1,497
    We see that you have already got refund for the upgrade. Feel free to reach us if you have any questions.
     
  5. alphabetsf

    alphabetsf

    Messages:
    1

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