Need to Cancel my Subscription

K

KaraJ

Bit poster
I am not tech savvy and no longer need my subscription to parallels desktop. When I log into my account online to manage my subscription service it says I need to enter a license key and I do not know that information nor have received it. Please advise how I can simply cancel my subscription without so much hassle.
 
When I type in my Product key that came with my original purchase it says that already exists in another account. I am the only one with access to this computer so I don't know what other account it would exist in
 
I have contacted Clearing Bridge as well which was on the credit card statement. It should not be this hard to cancel a subscription. I would greatly appreciate help to make this an easier process.
 
KaraJ said:
I am not tech savvy and no longer need my subscription to parallels desktop. When I log into my account online to manage my subscription service it says I need to enter a license key and I do not know that information nor have received it. Please advise how I can simply cancel my subscription without so much hassle.
Click to expand...
Hello,

We could not locate any Parallels subscription with your current email address.

Please reply to the personal message sent to you to provide mopre information.

Thanks
 
KaraJ said:
I am not tech savvy and no longer need my subscription to parallels desktop. When I log into my account online to manage my subscription service it says I need to enter a license key and I do not know that information nor have received it. Please advise how I can simply cancel my subscription without so much hassle.
Click to expand...
Hello,
Thank for the provided data.

We have disabled auto-renewal for your subscription

Thanks
 
I also have the same issue. Can't cancel my subscription using the website, I am caught in an endless loop.
Please help!
 
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