Network just stops working in Windows after a while...

Discussion in 'Parallels Desktop on a Mac with Apple silicon' started by Steve McNiven-Scott, Mar 13, 2024.

  1. Steve McNiven-Scott

    Steve McNiven-Scott Junior Member

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    I have the VM BASICALLY stock settings, shared network.
    If I just leave it all running, randomly the Windows 11 VM will just show no network.
    - Sometimes I can still open a browser and navigate places
    - Other times I literally have no network
    - Host OS is Hardwired to 1.5Gig fibre, MacOS still has network
    - Rebooting the VM does nothing, but rebooting the Host OS, does get the VM network back

    I tried contacting support but every response is basically like they're treating it as if the network just NEVER works\worked... I can't get them to understand it STOPS working. Cut and paste stuff.

    Anyone else? Rebooting is fine I guess, but I'd rather not
     
    ReneB8 likes this.
  2. Pramesh Boodadoo

    Pramesh Boodadoo Staff Member

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    614
    Hello,
    For us to further investigate this issue, while reproducing the issue and collect a technical report (right-click Parallels icon in Dock > Help > Send technical data > check "Attach screenshots..." > press Send Report) and provide us with the report's 9-digit ID in reply to this post.
    Thank you.
     
  3. Steve McNiven-Scott

    Steve McNiven-Scott Junior Member

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    I will do that next time it happens, thanks!
     
  4. Nickv5

    Nickv5 Bit poster

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    I have the same problem. It's made my VM unusable. Reported with ID 453858255.
     
  5. Steve McNiven-Scott

    Steve McNiven-Scott Junior Member

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    Yeah, support wants me to reinstall parallels... no thanks that won't fix it
     
  6. Steve McNiven-Scott

    Steve McNiven-Scott Junior Member

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    @Pramesh Boodadoo ...and movement? I'm about to reboot the machine because this happened again, support is kinda useless. They want to schedule a call to see it, but I can't schedule it when it happens randomly.
     
  7. ReneB8

    ReneB8 Bit poster

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    Same here. Force-Quit Parallels on the Mac en start the VM again.
    Support just doesn't respond.
     
  8. Nickv5

    Nickv5 Bit poster

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    I switched to "Bridged Networking" and it fixed my problem. I'm sure this won't work for some people (and it's not really a "fix", just a workaround) but I did it and I'm happy I can move on.
     
  9. ReneB8

    ReneB8 Bit poster

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    Nickv5, I can't use Bridged, because of a VPN running on my Mac host.
    But I might have found a temporary fix: Just add a second "Shared Network" adapter in Parallels Control Center with the default values.
    At least in the last 24 h I did not encounter any issue. Let me know if that works!
     
  10. Steve McNiven-Scott

    Steve McNiven-Scott Junior Member

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    @Nickv5 What's the difference (in a nutshell)?

    @ReneB8 It's quite irritating, Brand new Mac, new install (no migration), new install of parallels, new Windows 11 ARM VM... support just wants me to reinstall everything, like FORGET that, it's my work box. This is clearly a Parallels issue that nobody above L1 support seems to know about, or care to address. If it was JUST ME... okay, but all of us here have the same issue, so it's not.
     
    ReinerSaddey likes this.
  11. ramans1

    ramans1 Bit poster

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    must ensure that firewall cannot block the network traffic. Temporary disable them and try for connecting.
     
  12. Steve McNiven-Scott

    Steve McNiven-Scott Junior Member

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    Can you keep us updated?
     

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