New computer help please

Discussion in 'Installation and Configuration of Parallels Desktop' started by JasonB53, Aug 28, 2023.

  1. JasonB53

    JasonB53 Bit poster

    I need to uninstall on one computer / deactivate license and use license on my new computer. Can you please point to correct process to do this please. Conflicting ideas on internet. Thanks, -Jason
  2. Pramesh Boodadoo

    Pramesh Boodadoo Staff Member

    Hello Jason,
    As a possible solution, kindly follow the below steps:
    1. On the first Mac, on which Parallels Desktop is already activated, make sure that the virtual machine is shut down. If it is in a suspended state, please run it and then shut down (Actions > Shut Down).
    2. Quit Parallels Desktop (click Parallels icon on the top Mac menu (||) > Quit Parallels Desktop).
    3. Run Terminal (Finder > Applications > Utilities > Terminal) and execute the following command:
    prlsrvctl deactivate-license
    4. Press Enter.
    5. Download and install Parallels Desktop on the new device here.
    6. Register Parallels Desktop by following the steps in this article.
    Thank you.

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