New computer help please

Discussion in 'Installation and Configuration of Parallels Desktop' started by JasonB53, Aug 28, 2023.

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  1. JasonB53

    JasonB53 Bit poster

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    1
    I need to uninstall on one computer / deactivate license and use license on my new computer. Can you please point to correct process to do this please. Conflicting ideas on internet. Thanks, -Jason
     
    JasonB53, Aug 28, 2023
    #1
  2. Pramesh Boodadoo

    Pramesh Boodadoo Staff Member

    Messages:
    455
    Hello Jason,
    As a possible solution, kindly follow the below steps:
    1. On the first Mac, on which Parallels Desktop is already activated, make sure that the virtual machine is shut down. If it is in a suspended state, please run it and then shut down (Actions > Shut Down).
    2. Quit Parallels Desktop (click Parallels icon on the top Mac menu (||) > Quit Parallels Desktop).
    3. Run Terminal (Finder > Applications > Utilities > Terminal) and execute the following command:
    prlsrvctl deactivate-license
    4. Press Enter.
    5. Download and install Parallels Desktop on the new device here.
    6. Register Parallels Desktop by following the steps in this article.
    Thank you.
     
    Pramesh Boodadoo, Aug 28, 2023
    #2

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