New Customer - Can I speak to someone ON THE PHONE Please

Discussion in 'Licensing and Activation' started by DanielB92, Mar 5, 2024.

  1. DanielB92

    DanielB92 Bit poster

    Messages:
    1
    I paid for my subscription. I get all the new marketing emails. The one I did not get was the activation key! Trial period id over and still no Activation Key.
    I would like to TALK to a human being please. How do get a phone number to call?
     
  2. Pramesh Boodadoo

    Pramesh Boodadoo Staff Member

    Messages:
    536
    Hello,
    Please note that we have sent you your Parallels registration details to your email address:d****n@e*****ce.e****y
    Kindly verify your inbox or spam email, with subject "Cleverbridge".
    To activate your new key:
    1. Click on Parallels Desktop from the application menu bar on top of the screen; you may click on your Control Center window to see it. Select Account & License from the drop-down menu.
    2. Click Enter a key.
    3. Enter your license for the current version. If you are activating an upgrade copy, enter your key for the previous version. Click Activate.
    Kindly refer to this article for more information: https://kb.parallels.com/124225

    For future reference, in order to obtain phone/chat support, kindly follow the below steps:
    1. Sign in to your Parallels account using the link: https://my.myparallels.com/login
    Make sure your Parallels Desktop license is registered.
    2. Go to the Support page. ( https://my.parallels.com/support/ )
    3. Select your product and the category of your question.
    Enter a short issue description or key words into the search box.
    4. If you don't find the solution you are looking for, click "Request Support" and proceed to the Support contact options.
    Kindly refer to this article for more information: https://kb.parallels.com/6571
    Thank you.




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