New Mac Computer- License key not in account

J

JoeS21

Bit poster
I am attempting to transfer license to a new Mac machine. I do not have the former machine. I have installed Parallels. I'm logged in using my email address and password. When I follow the link to access my account and license key I get a page with a prompt for my license key. There is no list of purchases of license keys. Please assist.
 
JoeS21 said:
I am attempting to transfer license to a new Mac machine. I do not have the former machine. I have installed Parallels. I'm logged in using my email address and password. When I follow the link to access my account and license key I get a page with a prompt for my license key. There is no list of purchases of license keys. Please assist.
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Hello,
Please note that we have sent you a private message for more assistance.
Kindly check your inbox and follow the provided steps.
Thank you!
 
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