New Macbook

G

Guy3

Bit poster
I have the new Macbook 12 Inch. I purchase the new Parallels Desktop 11 for Mac and Install windows 7 Pro as the OS.
After Installation finished I Installed Parallels Tools for the drivers.
Parallels Tools stopped the installation because It couldn't find drivers to 3 Unknown drives.
I found out 2 of them:
1) Audio driver
2) The new USB-C connect.
Is there an update somewhere to full drivers for the New Macbook? The most important one is to the USB-C. It recognize devices connect to It but can't Instal the devices driver.
Please Advice
Thanx.
 
Hi Guy3, please perform the below steps suggested and let us know the results, so that we can help you better.
1. Please re install Parallels Tools manually as suggested at http://kb.parallels.com/112609 and check if the issue still persisting,
If the issue still persisting, perform the below steps: 1. Start Windows.
2. Click Start > Type "Run" > Open Run.
3. Type > %temp% > click OK.
4. Please find the folder named " PrlToolsPackages " > open the folder.
5. Find Set up file > right click on it and click on "run as administrator"
6. Please follow the onscreen prompts to install Parallels Tools and please let us know if you find a error message,
7. If you get any Error message, Please reply to this email with a screenshot of the exact screenshot, so that we can help you better.
 
Thank You Ram for the quick response.
I tried what you suggested and It didn't work.
The Parallels Tools instal got to around 70% and stopped and rolled back.
I'm attaching some screen shots, 3 of the errors and one of the device manager with 3 unknown devices.
Waiting for some advice.
Thanx
 

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Hi @Guy3 please try the following:

1. Start your Windows virtual machine -> click on Start and type in the "Search" box "cmd" -> on the top of the list please right click on the "Command prompt" and choose run as administrator.
2. In the Command prompt window please type the following command:
sfc /scannow and
hit Enter.
3. Once the system scanning finished pleaserestart VM and reinstall Parallels Tools again.
 
Hi Maria,
I did exactly as instructed and NO Luck. The Parallels Tools get to 69% and stop in an error.
Attach is the screenshots of the errors.
Waiting for your advice. I think the problem is because there are no match drivers for the new Macbook yet.
Thanx
 

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Guy3 said:
Hi Maria,
I did exactly as instructed and NO Luck. The Parallels Tools get to 69% and stop in an error.
Attach is the screenshots of the errors.
Waiting for your advice. I think the problem is because there are no match drivers for the new Macbook yet.
Thanx
Click to expand...
Please try this KB
 
Thank You Maria,
Before trying what you suggested, Just to let you know. The VM is Windows 7 pro and not the starter edition the KB is talking.
Is it the same for starter & pro?
Thanx.
 
Guy3 said:
Thank You Maria,
Before trying what you suggested, Just to let you know. The VM is Windows 7 pro and not the starter edition the KB is talking.
Is it the same for starter & pro?
Thanx.
Click to expand...
Yes, the reason of the Parallels Tools installation is the registry misconfiguration. Also you will create a snapshot and will save all of you documents and settings.
 
Thanx Maria.
Did what you sugested and Parallels Tools were installed.
Now let's hope the 3rd party device works properly.
Thanx again.
 
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