new parallels dt16 user

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DaveM15

Bit poster
what a bad experience nothing works what ever i try to do windows vm macchine just crashes , over and over!!!! tried to up date dt 16 , it crashed , if i leave it sat there it crashes. what an awful piece of software , can i get a refund , this is never suitable for use.
 
DaveM15 said:
what a bad experience nothing works what ever i try to do windows vm macchine just crashes , over and over!!!! tried to up date dt 16 , it crashed , if i leave it sat there it crashes. what an awful piece of software , can i get a refund , this is never suitable for use.
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Hello, did you get any specific error message before the crash?
Could you also collect the tech report once the issue reoccurs and post the report's ID here please?
 
Running Parallels 16.1.3.
System crashes 2-3 times per day. macOS Just locks up the machine, can't move the cursor, return to macOS, or anything.
System Version: macOS 11.2.3 (20D91)
Model Name: iMac Pro
Model Identifier: iMacPro1,1
Processor Name: 10-Core Intel Xeon W
Processor Speed: 3 GHz
Number of Processors: 1
Total Number of Cores: 10
L2 Cache (per Core): 1 MB
L3 Cache: 13.8 MB
Hyper-Threading Technology: Enabled
Memory: 64 GB
System Firmware Version: 1554.80.3.0.0 (iBridge: 18.16.14347.0.0,0)
Serial Number (system): ********
Hardware UUID: *****
Provisioning UDID: ******
Activation Lock Status: Disabled


So not only do I lose my Windows' data and work, I lose whatever I was doing on macOS as well.
This is beyond unacceptable. Seriously, do you guys not even use your own product? Given the number of crashes I seem to be experiencing per day, it's hard to image any level of testing would not have come across this (and I don't seem to be alone having these problems).
 
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